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Agentenallokation - Erfolgszielorientlerte Agentenallokation in Inbound Call-Centern
Helber, Stefan; Stolletz, Raik; Bothe, Sophie - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 57 (2005), pp. 3-32
Persistent link: https://www.econbiz.de/10006692286
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Performance analysis of an inbound call center with skills-based routing
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10006816989
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Setting inventory levels of CONWIP flow lines via linear programming
Helber, Stefan; Schimmelpfeng, Katja; Stolletz, Raik - In: Business research : BuR ; official open access journal … 4 (2011) 1, pp. 98-115
Persistent link: https://www.econbiz.de/10009959000
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Gesetze, Effekte, Theoreme - Warteschlangentheorie in der Betriebswirtschaftslehre - Grundlagen und zentrale Zusammenhänge
Justus Arne Schwarz, M S; Stolletz, Raik - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 42 (2013) 5, pp. 261-264
Persistent link: https://www.econbiz.de/10010116095
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Non-stationary delay analysis of runway systems
Stolletz, Raik - In: OR spectrum : quantitative approaches in management 30 (2008) 1, pp. 191-214
Persistent link: https://www.econbiz.de/10007896829
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Linearisierungsverfahren für Standortplanungsprobleme mit nichtlinearen Transportkosten
Stolletz, Raik; Stolletz, Lars - In: Zeitschrift für Planung & Unternehmenssteuerung 19 (2008) 3, pp. 261-280
Persistent link: https://www.econbiz.de/10008159938
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Approximation of the non-stationary M(t)-M(t)-c(t)-queue using stationary queueing models: The stationary backlog-carryover approach
Stolletz, Raik - In: European journal of operational research : EJOR 190 (2008) 2, pp. 478-493
Persistent link: https://www.econbiz.de/10007991424
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Fair optimization of fortnightly physician schedules with flexible shifts
Stolletz, Raik; Brunner, Jens O. - In: European journal of operational research : EJOR 219 (2012) 3, pp. 622-630
Persistent link: https://www.econbiz.de/10009838695
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Time-dependent performance evaluation for loss-waiting queues with arbitrary distributions
Stolletz, Raik; Lagershausen, Svenja - In: International journal of production research : American … 51 (2013) 5, pp. 1366-1378
Persistent link: https://www.econbiz.de/10010054321
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The impact of a waiting-time threshold in overflow systems with impatient customers
Stolletz, Raik; Manitz, Michael - In: Omega : the international journal of management science 41 (2013) 2, pp. 280-286
Persistent link: https://www.econbiz.de/10010055013