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Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis; Michel, Stefan; Sundbo, Jon; Brown, … - In: Journal of service management 23 (2012) 5, pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
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Service-Logic Innovations: How to Innovate Customers, Not Products
Michel, Stefan; Brown, Stephen W.; Gallan, Andrew S. - In: California management review : CMR 50 (2008) 3, pp. 49-65
Persistent link: https://www.econbiz.de/10008056957
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An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
Michel, Stefan; Brown, Stephen W.; Gallan, Andrew S. - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 54-66
Persistent link: https://www.econbiz.de/10007908096
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Progress and prospects of services management in Latin America
Reynoso, Javier - In: International journal of service industry management : IJSIM 10 (1999) 5, pp. 401-408
Persistent link: https://www.econbiz.de/10007120396
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Understanding the service profit chain in Latin America: managerial perspective from Mexico
Maranto, Daniel; Reynoso, Javier - In: Managing service quality : MSQ ; an international journal 13 (2003) 2, pp. 134-147
Persistent link: https://www.econbiz.de/10007160300
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Service-driven manufacturing: Provision, evolution and financial impact of services in industrial firms
Gebauer, Heiko; Ren, Guang-Jie; Valtakoski, Aku; … - In: Journal of service management 23 (2012) 1, pp. 120-137
Persistent link: https://www.econbiz.de/10009838509
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An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ scale
Morales, Miguel; Ladhari, Riadh; Reynoso, Javier; Toro, … - In: The service industries journal 32 (2012) 16, pp. 2585-2605
Persistent link: https://www.econbiz.de/10010050933
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TRENDS - Die Vorteile schnellen Scheiterns - Diversifikation: Was McDonald's aus seinem missglückten Ausflug in die Hotellerie lernte.
Michel, Stefan - In: Harvard-Business-Manager : das Wissen der Besten 29 (2007) 11, pp. 18-21
Persistent link: https://www.econbiz.de/10007877676
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Implementierungshürden des Value Based Pricing
Michel, Stefan; Pfäffli, Patrick - In: Marketing Review St. Gallen : die neue … 26 (2009) 5, pp. 26-31
Persistent link: https://www.econbiz.de/10009854004
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Solution readiness : a guiding framework for supplier firms
Jüttner, Uta; Windler, Katharina; Michel, Stefan; … - In: Marketing Review St. Gallen : die neue … 30 (2013) 4, pp. 52-62
Persistent link: https://www.econbiz.de/10010184200