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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-226
Persistent link: https://www.econbiz.de/10008241663
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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-227
Persistent link: https://www.econbiz.de/10008894704
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Consumers#8217 store-level price knowledge: Why are some consumers more knowledgeable than others?
Mägi, Anne W.; Julander, Claes-Robert - In: Journal of retailing 81 (2005) 4, pp. 319
Persistent link: https://www.econbiz.de/10006605729
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Measuring consideration sets through recall or recognition: a comparative study
Nordfält, Jens; Hjalmarson, Hanna; Öhman, Niclas; … - In: Journal of retailing and consumer services 11 (2004) 5, pp. 321-330
Persistent link: https://www.econbiz.de/10005926518
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The retrospective and the prospective mind and the temporal framing of customer satisfaction
Söderlund, Magnus - In: European journal of marketing : EJM 37 (2003) 10, pp. 1375-1390
Persistent link: https://www.econbiz.de/10006083317
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Predicting purchasing behavior on business-to-business markets
Söderlund, Magnus; Vilgon, Mats; Gunnarsson, Jonas - In: European journal of marketing : EJM 35 (2001) 1-2, pp. 168-181
Persistent link: https://www.econbiz.de/10006091525
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus - In: Managing service quality : MSQ ; an international journal 23 (2013) 4, pp. 305-320
Persistent link: https://www.econbiz.de/10010138727
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Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty
Söderlund, Magnus - In: International journal of service industry management : IJSIM 9 (1998) 2, pp. 169-188
Persistent link: https://www.econbiz.de/10007126674
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Assessing behavior before it becomes behavior: An examination of the role of intentions as a link between satisfaction and repatronizing behavior
Söderlund, Magnus; Öhman, Niclas - In: International journal of service industry management : IJSIM 16 (2005) 2, pp. 152-168
Persistent link: https://www.econbiz.de/10007098493
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Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment
Söderlund, Magnus; Rosengren, Sara - In: Journal of retailing and consumer services 14 (2007) 2, pp. 123-136
Persistent link: https://www.econbiz.de/10007396801