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Measuring and managing franchisee satisfaction: a study of academic franchising
Abdullah, Firdaus; Alwi, Mohd Rashidee; Lee, Nagarajah; … - In: Journal of modelling in management 3 (2008) 2, pp. 182
Persistent link: https://www.econbiz.de/10008270595
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Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia
Kueh, Karen; Voon, Boo Ho - In: Managing service quality : MSQ ; an international journal 17 (2007) 6, pp. 656-680
Persistent link: https://www.econbiz.de/10007881026
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Linking a service-driven market orientation to service quality
Voon, Boo Ho - In: Managing service quality : MSQ ; an international journal 16 (2006) 6, pp. 595-619
Persistent link: https://www.econbiz.de/10007383453
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Developing a framework of success of Bumiputera entrepreneurs
Abdullah, Firdaus; Hamali, Jamil; Deen, Abdul Rahman; … - In: Journal of enterprising communities : people and places … 3 (2009) 1, pp. 8-24
Persistent link: https://www.econbiz.de/10009896884
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Bank Service Quality (BSQ) Index: An indicator of service performance
Abdullah, Firdaus; Suhaimi, Rosita; Saban, Gluma; … - In: International journal of quality & reliability management 28 (2011) 5, pp. 542-556
Persistent link: https://www.econbiz.de/10009014429