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Dienstleistungsmarketing
1
Kundenintegration
1
Service-dominant logic
1
Type of publication
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Article
85
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Undetermined
76
English
9
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All
Edvardsson, Bo
64
Gruber, Thorsten
19
Enquist, Bo
9
Roos, Inger
8
Gustafsson, Anders
7
Voss, Roediger
7
Strandvik, Tore
6
Szmigin, Isabelle
6
Gebauer, Heiko
5
Reppel, Alexander
5
Tronvoll, Bård
5
Henneberg, Stephan C.
4
Naudé, Peter
4
Reppel, Alexander E.
4
Ashnai, Bahar
3
Friman, Margareta
3
Holmlund, Maria
3
Paiola, Marco
3
Pareigis, Jörg
3
Skålén, Per
3
Chowdhury, Ilma Nur
2
Firth, Robert
2
Klaus, Phil
2
Kristensson, Per
2
Magnusson, Peter
2
Ng, Gloria
2
Scheuing, Eberhard E.
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Walter, Ute
2
Åkesson, Maria
2
Abosag, Ibrahim
1
Bejou, David
1
Bjurklo, Margareta
1
Bjurko, Margareta
1
Bolton, Ruth N.
1
Brodowsky, Glen H.
1
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1
Choo, Zhi Min
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Managing service quality : MSQ ; an international journal
23
Journal of service management
9
International journal of quality and service sciences
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of service industry management : IJSIM
5
Journal of marketing management : MM
4
The service industries journal
4
The journal of services marketing
3
International journal of public sector management : IJPSM
2
Qualitative market research : an international journal
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of business & industrial marketing
2
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of marketing education : JME
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Review of marketing research
1
Scandinavian journal of management
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The TQM journal : the international review of organizational improvement
1
The international journal of human resource management
1
The journal of product & brand management
1
Total quality management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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OLC EcoSci
ECONIS (ZBW)
213
Other ZBW resources
78
RePEc
14
USB Cologne (EcoSocSci)
4
BASE
1
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1
Expanding understanding of service exchange and value co-creation: a social construction approach
Edvardsson, Bo
;
Tronvoll, Bård
;
Gruber, Thorsten
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 327-340
Persistent link: https://www.econbiz.de/10008814775
Saved in:
2
Bridging the gap for destination extreme sports: A model of sports tourism customer experience
Klaus, Phil
;
Maklan, Stan
- In:
Journal of marketing management : MM
27
(
2011
)
13
,
pp. 1341-1366
Persistent link: https://www.econbiz.de/10009807272
Saved in:
3
Exploring the role of the online customer experience in firms' multi-channel strategy: an empirical analysis of the retail banking services sector
Klaus, Phil
;
Nguyen, Bang
- In:
Journal of strategic marketing
21
(
2013
)
5
,
pp. 429-442
Persistent link: https://www.econbiz.de/10010155012
Saved in:
4
The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010179648
Saved in:
5
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan C.
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-372
Persistent link: https://www.econbiz.de/10008423810
Saved in:
6
Individual values and motivational complexities in ethical clothing consumption: A means-end approach
Jgel, Thomas
;
Keeling, Kathy
;
Reppel, Alexander
; …
- In:
Journal of marketing management : MM
28
(
2012
)
3
,
pp. 373-397
Persistent link: https://www.econbiz.de/10009845513
Saved in:
7
Designing and conducting online interviews to investigate interesting consumer phenomena
Gruber, Thorsten
;
Szmigin, Isabelle
;
Reppel, Alexander E.
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10009853814
Saved in:
8
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
Gruber, Thorsten
;
Reppel, Alexander
;
Szmigin, Isabelle
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
4
,
pp. 400-413
Persistent link: https://www.econbiz.de/10009853817
Saved in:
9
Understanding Generation Y and their use of social media: a review and research agenda
Bolton, Ruth N.
;
Parasuraman, A.
;
Hoefnagels, Ankie
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 245-267
Persistent link: https://www.econbiz.de/10010132552
Saved in:
10
Service quality in higher education: The role of student expectations
Voss, Roediger
;
Gruber, Thorsten
;
Szmigin, Isabelle
- In:
Journal of business research : JBR
60
(
2007
)
9
,
pp. 949-959
Persistent link: https://www.econbiz.de/10007757902
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