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The influence of customer activity on e-service value-in-use
Heinonen, Kristina - In: International journal of electronic business 7 (2009) 2, pp. 190-214
Persistent link: https://www.econbiz.de/10009851620
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The use of digital channels to create customer relationships
Heinonen, Kristina; Michelsson, Thomas - In: International journal of internet marketing and … 6 (2010) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10009850618
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Temporal and spatial e-service value
Heinonen, Kristina - In: International journal of service industry management : IJSIM 17 (2006) 3-4, pp. 380
Persistent link: https://www.econbiz.de/10007287806
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Communication as an element of service value
Heinonen, Kristina; Strandvik, Tore - In: International journal of service industry management : IJSIM 16 (2005) 2, pp. 186-198
Persistent link: https://www.econbiz.de/10007098491
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Customer dominant value formation in service
Heinonen, Kristina; Strandvik, Tore; Voima, Päivi - In: European business review : EBR ; the official journal … 25 (2013) 2, pp. 104-123
Persistent link: https://www.econbiz.de/10010085028
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Conceptualising consumers' dynamic relationship engagement: the development of online community relationships
Heinonen, Kristina - In: Journal of customer behaviour 10 (2011) 1, pp. 49-73
Persistent link: https://www.econbiz.de/10009030300
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Monitoring value-in-use of e-service
Heinonen, Kristina; Strandvik, Tore - In: Journal of service management 20 (2009) 1, pp. 33-51
Persistent link: https://www.econbiz.de/10008374543
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Reconceptualizing customer perceived value: the value of time and place
Heinonen, Kristina - In: Managing service quality : MSQ ; an international journal 14 (2004) 2, pp. 205-215
Persistent link: https://www.econbiz.de/10007154003