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Customer-Care-Center-Qualität : Messung und Nutzung
Aa, Zanna van der; Bloemer, José; Henseler, Jörg; … - In: Marketing Review St. Gallen : die neue … 30 (2013) 3, pp. 16-24
Persistent link: https://www.econbiz.de/10010145963
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Linking perceived service quality and service loyalty: A multi-dimensional perspective
Bloemer, Josée; Ruyter, Ko de; Wetzels, Martin - In: European journal of marketing : EJM 33 (1999) 11-12, pp. 1082-1106
Persistent link: https://www.econbiz.de/10006096452
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On the relationship between store image, store satisfaction and store loyalty
Bloemer, Josée; Ruyter, Ko de - In: European journal of marketing : EJM 32 (1998) 5-6, pp. 499-513
Persistent link: https://www.econbiz.de/10006098613
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Managing brands and customer engagement in online brand communities
Wirtz, Jochen; Ambtman, Anouk den; Bloemer, Josée; … - In: Journal of service management 24 (2013) 3, pp. 223-244
Persistent link: https://www.econbiz.de/10010132551
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The CoO-ELM model: A theoretical framework for the cognitive processes underlying country of origin-effects
Bloemer, Josée; Brijs, Kris; Kasper, Hans - In: European journal of marketing : EJM 43 (2009) 1, pp. 62-89
Persistent link: https://www.econbiz.de/10008173250
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Customer loyalty in extended service settings: The interaction between satisfaction, value attainment and positive mood
Ruyter, Ko de; Bloemer, Josée - In: International journal of service industry management : IJSIM 10 (1999) 3, pp. 320
Persistent link: https://www.econbiz.de/10007121301
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On the relationship between perceived service quality, service loyalty and switching costs
Ruyter, Ko de; Wetzels, Martin; Bloemer, Josée - In: International journal of service industry management : IJSIM 9 (1998) 5, pp. 436-453
Persistent link: https://www.econbiz.de/10007124733
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Customer Loyalty in High and Low Service Settings: The Moderating Impact of Positive Emotions
Bloemer, Josée; Ruyter, Ko de - In: Journal of marketing management : MM 15 (1999) 4, pp. 315-330
Persistent link: https://www.econbiz.de/10006989106
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Trust and affective commitment as energizing forces for export performance
Bloemer, Josée; Pluymaekers, Mark; Odekerken, Armand - In: International business review : the official journal of … 22 (2013) 2, pp. 363-380
Persistent link: https://www.econbiz.de/10010087089
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Country-image discourse model: Unraveling meaning, structure, and function of country images
Brijs, Kris; Bloemer, Josée; Kasper, Hans - In: Journal of business research : JBR 64 (2011) 12, pp. 1259-1270
Persistent link: https://www.econbiz.de/10009328857