//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Do local bank branches reduce...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
78
Language
All
Undetermined
70
German
5
English
3
Author
All
Stephan, Andreas
45
Gustafsson, Anders
31
Edvardsson, Bo
7
Kristensson, Per
6
Roos, Inger
6
Witell, Lars
6
Fritsch, Michael
5
Talavera, Oleksandr
5
Ekdahl, Fredrik
4
Johnson, Michael D.
4
Lejpras, Anna
4
Dörrenbächer, Christoph
3
Gammelgaard, Jens
3
Löfgren, Martin
3
Tsapin, Andriy
3
Tüselmann, Heinz
3
Badunenko, Oleg
2
Barasinska, Nataliya
2
Baum, Christopher F.
2
Belitz, Heike
2
Bitzer, Jürgen
2
Caglayan, Mustafa
2
Eickelpasch, Alexander
2
Finger, Robert
2
Fleischer, Frank
2
Gantumur, Tseveen
2
Manduchi, Agostino
2
Matthing, Jonas
2
McDonald, Frank
2
Parasuraman, A.
2
Schäfer, Dorothea
2
Andersson, Pernille K.
1
Archer, Trevor
1
Baczko, Tadeusz
1
Baum, Christopherf
1
Bergman, Bo
1
Bolton, Ruth N.
1
Brück, Tilman
1
Falk, Kurt
1
Frank, Bjoern
1
more ...
less ...
Published in...
All
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
9
International journal of service industry management : IJSIM
6
Economic modelling
4
Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
3
Total quality management
3
Vierteljahrshefte zur Wirtschaftsforschung
3
Applied economics
2
Industrial and corporate change
2
Journal of service management
2
Quality management journal : QMJ
2
The TQM journal : the international review of organizational improvement
2
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
2
The journal of services marketing
2
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
2
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
2
World competition : law and economics review
2
Applied economics quarterly
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Economic inquiry : journal of the Western Economic Association International
1
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
European journal of political economy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International business review : the official journal of the European International Business Academy
1
International journal of quality and service sciences
1
International review of applied economics
1
Jahrbuch für Regionalwissenschaft
1
Journal of economic theory
1
Journal of economics
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of strategic management education : JSME
1
Konjunkturpolitik : applied economics quarterly ; Zeitschrift für angewandte Wirtschaftsforschung
1
Kyklos : international review for social sciences
1
Management international review : mir ; journal of international business
1
Management research review
1
Marketing intelligence & planning
1
Perspektiven der Wirtschaftspolitik : eine Zeitschrift des Vereins für Socialpolitik ; PWP
1
Public choice
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
380
RePEc
154
EconStor
99
Other ZBW resources
36
USB Cologne (EcoSocSci)
21
BASE
4
USB Cologne (business full texts)
2
more ...
less ...
Showing
1
-
10
of
78
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Non-neutral Information costs with match-value uncertainty
Manduchi, Agostino
- In:
Journal of economics
109
(
2013
)
2
,
pp. 1-25
Persistent link: https://www.econbiz.de/10010119866
Saved in:
2
Price discrimination of buyers with identical preferences and collusion in a model of advertising
Manduchi, Agostino
- In:
Journal of economic theory
116
(
2004
)
2
,
pp. 347-356
Persistent link: https://www.econbiz.de/10007649513
Saved in:
3
Harnessing the Creative Potential among Users
Kristensson, Per
;
Gustafsson, Anders
;
Archer, Trevor
- In:
The journal of product innovation management : an …
21
(
2004
)
1
,
pp. 4-14
Persistent link: https://www.econbiz.de/10006249842
Saved in:
4
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders
;
Johnson, Michael D.
;
Roos, Inger
- In:
Journal of marketing
69
(
2005
)
4
,
pp. 210-218
Persistent link: https://www.econbiz.de/10005920852
Saved in:
5
ARTICLES - Linking Customer Satisfaction to Product Design: A Key to Success for Volvo
Gustafsson, Anders
;
Ekdahl, Fredrik
;
Falk, Kurt
; …
- In:
Quality management journal : QMJ
7
(
2000
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10005955641
Saved in:
6
Bridging the Quality-Satisfaction Gap
Gustafsson, Anders
;
Johnson, Michael D.
- In:
Quality management journal : QMJ
4
(
1997
)
3
,
pp. 27-43
Persistent link: https://www.econbiz.de/10005979734
Saved in:
7
Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10010104402
Saved in:
8
The role of quality practices in service organizations
Gustafsson, Anders
;
Nilsson, Lars
;
Johnson, Michael D.
- In:
International journal of service industry management : IJSIM
14
(
2003
)
2
,
pp. 232
Persistent link: https://www.econbiz.de/10007105924
Saved in:
9
Controlling-Wissen - Ein integrativer Ansatz zur Produktentwicklung und Kundenzufriedenheitsmessung
Herrmann, Andreas
;
Gustafsson, Anders
;
Huber, Frank
; …
- In:
Controlling : Zeitschrift für erfolgsorientierte …
11
(
1999
)
11
,
pp. 509-516
Persistent link: https://www.econbiz.de/10007120359
Saved in:
10
Customer focused service development in practice - A case study at Scandinavian Airlines System (SAS)
Gustafsson, Anders
;
Ekdahl, Fredrik
- In:
International journal of service industry management : IJSIM
10
(
1999
)
4
,
pp. 344-358
Persistent link: https://www.econbiz.de/10007121295
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->