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Gustafsson, Anders
31
Witell, Lars
22
Edvardsson, Bo
8
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6
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6
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5
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Managing service quality : MSQ ; an international journal
8
International journal of service industry management : IJSIM
6
International journal of quality and service sciences
5
Journal of service management
4
Quality management journal : QMJ
4
Journal of business research : JBR
3
Total quality management
3
The TQM journal : the international review of organizational improvement
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
1
Journal of retailing and consumer services
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Journal of service research : JSR
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Marketing intelligence & planning
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OLC EcoSci
ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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Customer co-creation in service innovation: a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-328
Persistent link: https://www.econbiz.de/10009991453
Saved in:
2
Any way goes: Identifying value constellations for service infusion in SMEs
Kowalkowski, Christian
;
Witell, Lars
;
Gustafsson, Anders
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10010074146
Saved in:
3
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1281
Persistent link: https://www.econbiz.de/10009328856
Saved in:
4
Idea generation: customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-160
Persistent link: https://www.econbiz.de/10008995335
Saved in:
5
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-100
Persistent link: https://www.econbiz.de/10008769879
Saved in:
6
Theory of attractive quality and life cycles of quality attributes
Löfgren, Martin
;
Witell, Lars
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10008851388
Saved in:
7
Kano's Theory of Attractive Quality and Packaging - Packaging is playing an increasingly important role in product marketing.
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
12
(
2005
)
3
,
pp. 7-20
Persistent link: https://www.econbiz.de/10005921142
Saved in:
8
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10010146813
Saved in:
9
Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review - This study provides guidance to researchers and practitioners on employing the Kano methodology for product development and customer satisfaction studies.
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10007901187
Saved in:
10
Classification of quality attributes
Witell, Lars
;
L÷fgren, Martin
- In:
Managing service quality : MSQ ; an international journal
17
(
2007
)
1
,
pp. 54-73
Persistent link: https://www.econbiz.de/10007598883
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