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Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
Carlson, Jamie; O’Cass, Aron - In: Electronic markets : the international journal on … 21 (2011) 4, pp. 237-254
Persistent link: https://www.econbiz.de/10009808313
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Achieving superior SME performance: Overarching role of marketing, innovation, and learning capabilities
Sok, Phyra; O’Cass, Aron; Sok, Keo Mony - In: Australasian marketing journal 21 (2013) 3, pp. 161-167
Persistent link: https://www.econbiz.de/10010171328
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Service branding: consumer verdicts on service brands
Grace, Debra; O'Cass, Aron - In: Journal of retailing and consumer services 12 (2005) 2, pp. 125-140
Persistent link: https://www.econbiz.de/10005918802
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An examination of the antecedents of repatronage intentions across different retail store formats
Grace, Debra; O#8217cass, Aron - In: Journal of retailing and consumer services 12 (2005) 4, pp. 227-244
Persistent link: https://www.econbiz.de/10005922607
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Child care services: An exploratory study of choice, switching and search behaviour
Grace, Debra; O'Cass, Aron - In: European journal of marketing : EJM 37 (2003) 1-2, pp. 107-132
Persistent link: https://www.econbiz.de/10006084809
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Exploring the role of employees in the delivery of the brand: a case study approach
King, Ceridwyn; Grace, Debra - In: Qualitative market research : an international journal 8 (2005) 3, pp. 277-295
Persistent link: https://www.econbiz.de/10006014418
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Understanding the role of retail store service in light of self-image-store image congruence
O'Cass, Aron; Grace, Debra - In: Psychology & marketing 25 (2008) 6, pp. 521-537
Persistent link: https://www.econbiz.de/10008052688
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Examining the antecedents of positive employee brand-related attitudes and behaviours
King, Ceridwyn; Grace, Debra - In: European journal of marketing : EJM 46 (2012) 3, pp. 469-489
Persistent link: https://www.econbiz.de/10009846072
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Consumer retirement planning: an exploratory study of gender differences
Grace, Debra; Weaven, Scott; Ross, Mitchell - In: Qualitative market research : an international journal 13 (2010) 2, pp. 174-188
Persistent link: https://www.econbiz.de/10009853852
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What went wrong? : franchisors and franchisees disclose the causes of conflict in franchising
Frazer, Lorelle; Weaven, Scott; Giddings, Jeff; Grace, Debra - In: Qualitative market research : an international journal 15 (2012) 1, pp. 87-103
Persistent link: https://www.econbiz.de/10009853892