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The impact of offshored and outsourced call service centers on customer appraisals

Bharadwaj, Neeraj; Roggeveen, Anne - In: Marketing Letters 19 (2008) 1, pp. 13-23

Persistent link: https://www.econbiz.de/10005716499

IT and E-Commerce Use by Small Food Retailers: Preliminary Findings

Ernst, Stanley C.; Stoel, Leslie; Hooker, Neal H.; … - In: Journal of Food Distribution Research 37 (2006) 01

Persistent link: https://www.econbiz.de/10005459552

Consumer e-shopping acceptance: Antecedents in a technology acceptance model

Ha, Sejin; Stoel, Leslie - In: Journal of Business Research 62 (2009) 5, pp. 565-571

This study integrates e-shopping quality, enjoyment, and trust into a technology acceptance model (TAM) to understand consumer acceptance of e-shopping. Online surveys with college students (n=298) were conducted. E-shopping quality for apparel products consists of four dimensions: web site...

Persistent link: https://www.econbiz.de/10005473768

Attribute beliefs and spending as antecedents to shopping value

Stoel, Leslie; Wickliffe, Vanessa; Lee, Kyu Hye - In: Journal of Business Research 57 (2004) 10, pp. 1067-1073

Persistent link: https://www.econbiz.de/10005474271

Information Technology Use by Small-Scale Grocers

Ernst, Stan; Hooker, Neal H.; Stoel, Leslie; Sanders, … - In: Journal of Food Distribution Research 38 (2007) 1

Persistent link: https://www.econbiz.de/10010917934

Designing loyalty programs that matter to customers

Ha, Sejin; Stoel, Leslie - In: The Service Industries Journal 34 (2014) 6, pp. 495-514

This study explores a model proposing a customer loyalty program as an identity marketing tool that evokes customer's identity salience (one's perception that a loyalty program membership is important to his/her identity). The results of a Web-based experiment indicate that identity salience is...

Persistent link: https://www.econbiz.de/10010952315

Retail Environment, Self-Congruity, and Retail Patronage: An Integrative Model and a Research Agenda

Sirgy, M. Joseph; Grewal, Dhruv; Mangleburg, Tamara - In: Journal of Business Research 49 (2000) 2, pp. 127-138

Persistent link: https://www.econbiz.de/10005462419

Anchoring effects of advertised reference price and sale price: The moderating role of saving presentation format

Chandrashekaran, Rajesh; Grewal, Dhruv - In: Journal of Business Research 59 (2006) 10-11, pp. 1063-1071

Persistent link: https://www.econbiz.de/10005465652

Consumer responses to service recovery strategies: The moderating role of online versus offline environment

Harris, Katherine E.; Grewal, Dhruv; Mohr, Lois A.; … - In: Journal of Business Research 59 (2006) 4, pp. 425-431

Persistent link: https://www.econbiz.de/10005465657

Role of Prior Affect and Sensory Cues on Consumers' Affective and Cognitive Responses and Overall Perceptions of Quality

Compeau, Larry D.; Grewal, Dhruv; Monroe, Kent B. - In: Journal of Business Research 42 (1998) 3, pp. 295-308

Persistent link: https://www.econbiz.de/10005466074