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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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Special issue from QUIS 9 : [... QUIS 9 (Quality in Services) held at Karlstad University, Sweden in 15 - 18 June 2004]
Gustafsson, Anders (contributor) - In: International journal of service industry management : IJSIM Vol. 16, nr. 2 (2005)
Persistent link: https://www.econbiz.de/10004866882
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QUIS 9 Symposium Service Excellence in Management : [held at Karlstad University, Sweden on June 15 - 18, 2004]
Gustafsson, Anders (contributor) - In: Managing service quality : MSQ ; an international journal Vol. 15, nr. 2 (2005)
Persistent link: https://www.econbiz.de/10004867148
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10004727850
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Conjoint measurement : methods and applications ; with 91 tables
Gustafsson, Anders (contributor) - 2003 - 3. ed.
Persistent link: https://www.econbiz.de/10004854707
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Proceedings of the Third Annual International QFD Symposium : Linköping, 1997
Gustafsson, Anders (contributor) - International QFD Symposium <3, 1997, Linköping>
Persistent link: https://www.econbiz.de/10004214312
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Conjoint measurement : methods and applications ; with 85 tables
Gustafsson, Anders (contributor) - 2001 - 2. ed.
Persistent link: https://www.econbiz.de/10004652411
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Conjoint measurement : methods and applications ; with 68 tables
Gustafsson, Anders (contributor) - 2007 - 4. ed.
Persistent link: https://www.econbiz.de/10004915286
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Conjoint measurement : methods and applications
Gustafsson, Anders (contributor);  … - 2000
Persistent link: https://www.econbiz.de/10004010317