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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
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Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
Lages, Cristiana R.; Piercy, Nigel; Malhotra, Neeru; … - In: International journal of human resource management 31 (2020) 21, pp. 2737-2760
Persistent link: https://www.econbiz.de/10012414594