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Arbeitszufriedenheit
Consumer behaviour
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Tourismus
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25
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China
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Gursoy, Dogan
10
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Lu, Lu
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2
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Boylu, Yasin
1
Chi, Christina G.
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Chi, Oscar Hengxuan
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Fan, Jigang
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Huang, Yingying
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Pan, Li
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage
Huang, Yingying
;
Gursoy, Dogan
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4074-4091
Persistent link: https://www.econbiz.de/10015145310
Saved in:
2
Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?
Wu, Gang
;
Liang, Lifang
;
Gursoy, Dogan
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820030
Saved in:
3
Identifying the complex relationships among emotional labor and its correlates
Gursoy, Dogan
;
Boylu, Yasin
;
Avci, Umut
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 783-794
Persistent link: https://www.econbiz.de/10009242177
Saved in:
4
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.
;
Gursoy, Dogan
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
Saved in:
5
Impact of job burnout on satisfaction and turnover intention : do generational differences matter?
Lu, Allan Cheng Chieh
;
Gursoy, Dogan
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 210-235
Persistent link: https://www.econbiz.de/10011434636
Saved in:
6
Work engagement, job satisfaction, and turnover intentions : a comparison between supervisors and line-level employees
Lu, Lu
;
Lu, Allan Cheng Chieh
;
Gursoy, Dogan
;
Neale, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
4
,
pp. 737-761
Persistent link: https://www.econbiz.de/10011585132
Saved in:
7
How cultural confidence affects local residents' wellbeing
Pan, Li
;
Xu, Xing'an
;
Lu, Lu
;
Gursoy, Dogan
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 581-605
Persistent link: https://www.econbiz.de/10012586848
Saved in:
8
The bright side of work-related deviant behavior for hotel employees themselves : impacts on recovery level and work engagement
Fan, Jigang
;
Zhang, Meng
;
Wei, Xiaolong
;
Gursoy, Dogan
; …
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648423
Saved in:
9
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
10
Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan
;
Saldamli, Asim
;
Gursoy, Dogan
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
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