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~subject:"Artificial intelligence"
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ECONIS (ZBW)
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Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
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2
Artificial intelligence in services : current trends, benefits and challenges : editorial
Flavián Blanco, Carlos
;
Casaló, Luis V.
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 853-859
Persistent link: https://www.econbiz.de/10012695293
Saved in:
3
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
4
Intelligence and humanness as key drivers of service value in Generative AI chatbots
Casaló, Luis V.
;
Millastre-Valencia, Paola
;
Belanche, …
-
2025
Persistent link: https://www.econbiz.de/10015375698
Saved in:
5
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
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6
The dark side of artificial intelligence in services
Belanche, Daniel
;
Belk, Russell W.
;
Casaló, Luis V.
; …
- In:
The service industries journal
44
(
2024
)
3/4
,
pp. 149-172
Persistent link: https://www.econbiz.de/10014551088
Saved in:
7
Effects of voice assistant recommendations on consumer behavior
Flavián Blanco, Carlos
;
Akdim, Khaoula
;
Casaló, Luis V.
- In:
Psychology & marketing
40
(
2023
)
2
,
pp. 328-346
Persistent link: https://www.econbiz.de/10014290680
Saved in:
8
Smart speakers and customer experience in service contexts
Ruiz-Equihua, Daniel
;
Romero, Jaime
;
Casaló, Luis V.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2326-2340
Persistent link: https://www.econbiz.de/10014432404
Saved in:
9
Key concepts in artificial intelligence and technologies 4.0 in services
Belk, Russell W.
;
Belanche, Daniel
;
Flavián Blanco, Carlos
- In:
Service business
17
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10014282848
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