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~subject:"Call centre"
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Call centre
Australia
168
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164
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94
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93
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71
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62
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54
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Burgess, John
13
Connell, Julia
12
Hannif, Zeenobiyah
4
McDonnell, Anthony
4
Barrett, Rowena
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Hannif, Zeenobiqah
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Hannif, Zeenobyah
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International employment relations review
2
Routledge studies in business organizations and networks
2
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Australian bulletin of labour
1
Developments in the call centre industry : analysis, changes, and challenges
1
Employee relations
1
Employee voice at work
1
Employment relations record
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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ECONIS (ZBW)
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1
Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah
;
McDonnell, Anthony
;
Connell, Julia
; …
- In:
Australian bulletin of labour
36
(
2010
)
2
,
pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
Saved in:
2
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
3
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
4
Finding their voice : call centre employees in a continuous service delivery context
Burgess, John
;
Connell, Julia
;
McDonnell, Anthony
- In:
Employee voice at work
,
(pp. 169-181)
.
2019
Persistent link: https://www.econbiz.de/10012002536
Saved in:
5
Emerging developments in call centre research
Burgess, John
;
Connell, Julia
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10002099652
Saved in:
6
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
Saved in:
7
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John
;
Connell, Julia
;
Hannif, Zeenobiqah
- In:
International employment relations review
11
(
2005
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Saved in:
8
Civilising call centres and the content of agreements in Australian Call Centres
Burgess, John
;
Winsen, Glenda
- In:
Employment relations record
5
(
2005
)
2
,
pp. 11-23
Persistent link: https://www.econbiz.de/10003324679
Saved in:
9
Introduction: call centres, the networked economy and the value chain
Rainnie, Al
;
Barrett, Rowena
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
Saved in:
10
Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
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