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The limits to workplace friend...
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Callcenter
India
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D'Cruz, Premilla
12
Noronha, Ernesto
12
Scholarios, Dora
5
Taylor, Phil
5
D’Cruz, Premilla
1
Rayner, Charlotte
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New technology, work and employment
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The international journal of human resource management
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
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Economic and industrial democracy : EID ; an international journal
1
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1
Global business review
1
Handbook of research on knowledge-intensive organizations
1
Industrial relations journal
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The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
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The next available operator : managing human resources in Indian business process outsourcing industry
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Work and life in the global economy : a gendered analysis of service work
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ECONIS (ZBW)
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Redefining professional : the case of India's call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Handbook of research on knowledge-intensive organizations
,
(pp. 529-551)
.
2009
Persistent link: https://www.econbiz.de/10003964334
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2
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
3
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
4
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
5
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
6
Customer cyberbullying : the experiences of India's international-facing call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Boundary spanning elements and the marketing function …
,
(pp. 9-32)
.
2015
Persistent link: https://www.econbiz.de/10010506341
Saved in:
7
Technical call centres : beyond "electronic sweatshops" and "assembly lines in the head"
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Global business review
8
(
2007
)
1
,
pp. 53-67
Persistent link: https://www.econbiz.de/10003765172
Saved in:
8
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
9
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
10
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
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