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Consumer scapegoating during a systemic product-harm crisis
Gao, Hongzhi; Knight, John G.; Zhang, Hongxia; Mather, … - In: Journal of marketing management : MM 28 (2012) 11/12, pp. 1270-1290
Persistent link: https://www.econbiz.de/10009702006
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Guilt by association : heuristic risks for foreign brands during a product-harm crisis in China
Gao, Hongzhi; Knight, John G.; Zhang, Hongxia; Mather, … - In: Journal of business research : JBR 66 (2013) 8, pp. 1044-1051
Persistent link: https://www.econbiz.de/10009755360
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Spillover of distrust from domestic to imported brands in a crisis-sensitized market
Gao, Hongzhi; Zhang, Hongxia; Zhang, Xuan; Knight, John G. - In: Journal of international marketing 23 (2015) 1, pp. 91-112
Persistent link: https://www.econbiz.de/10010520810
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Trust erosion during industry-wide crises : the central role of consumer legitimacy judgement
Chen, Shijiao; Zhang, Jing A.; Gao, Hongzhi; Yang, Zhilin; … - In: Journal of business ethics : JBE 175 (2022) 1, pp. 95-116
Persistent link: https://www.econbiz.de/10012704735
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Damage control : limiting the fall-out from deceptive advertising
Twomey, Katherine L.; Knight, John G.; McNeill, Lisa S. - In: Journal of advertising research 51 (2011) 2, pp. 394-403
Persistent link: https://www.econbiz.de/10009267462
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Country-of-origin and choice of food imports: an in-depth study of European distribution channel gatekeepers
Knight, John G.; Holdsworth, David K.; Mather, Damien W. - In: Journal of international business studies : JIBS ; an … 38 (2007) 1, pp. 107-125
Persistent link: https://www.econbiz.de/10003436804
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Implementing supply chain information integration in China : the role of institutional forces and trust
Cai, Shaohan; Jun, Minjoon; Yang, Zhilin - In: Journal of operations management 28 (2010) 3, pp. 257-268
Persistent link: https://www.econbiz.de/10003973599
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The performance implications of perceptual differences of dependence in marketing channels : the mediating role of trust
Yang, Zhilin; Jia, Flora Fang; Cai, Shaohan - In: Asia Pacific journal of marketing and logistics 26 (2014) 3, pp. 344-364
Persistent link: https://www.econbiz.de/10010384998
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Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of service research : JSR 13 (2010) 4, pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
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Brand trust as a second-order factor : an alternative measurement model
Li, Fuan; Zhou, Nan; Kashyap, Rajiv; Yang, Zhilin - In: International journal of market research : JMRS ; the … 50 (2008) 6, pp. 817-839
Persistent link: https://www.econbiz.de/10003781959