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Examining the influence of the social dimension of customer experience on trust towards travel agencies : the role of experiential predisposition in a multichannel context
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; Amiot, … - In: Tourism management perspectives : TMP 34 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012238252
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Online relationship quality : scale development and initial testing
Brun, Isabelle; Rajaobelina, Lova; Line, Ricard - In: The international journal of bank marketing : IJBM 32 (2014) 1, pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
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Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
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Mobile banking service quality and customer relationships
Arcand, Manon; Tep, Sandrine Prom; Brun, Isabelle; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
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An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova; Ricard, Line; Bergeron, Jasmin; … - In: Journal of financial services marketing : JFSM 19 (2014) 3, pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
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Factors affecting user trust and intention in adopting chatbots : the moderating role of technology anxiety in insurtech
Dekkal, Massilva; Arcand, Manon; Tep, Sandrine Prom; … - In: Journal of financial services marketing 29 (2024) 3, pp. 699-728
Persistent link: https://www.econbiz.de/10015061255