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~subject:"Consumer behaviour"
~subject:"Kundenservice"
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ECONIS (ZBW)
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The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
2
Journal of retailing and consumer services
Amsterdam [u.a.] : Elsevier
;
1994-[?]: London : …
;
…
-
1.1994-volume 21, issue 6 (November 2014) ; volume 22 …
Persistent link: https://www.econbiz.de/10000537168
Saved in:
3
Kundendienstmanagement : Dienstleistung, Kundendienst, Servicestrukturen und Serviceprodukte ; Aufgabenbereiche und Organisation des Kundendienstes
Harms, Volker
-
1999
Persistent link: https://www.econbiz.de/10001397680
Saved in:
4
Industrielle Dienstleistungen : zwischen Fokussierung und Diversifizierung
Haupt, Reinhard
- In:
Unternehmungsführung, Ethik und Umwelt : Hartmut …
,
(pp. 321-339)
.
1999
Persistent link: https://www.econbiz.de/10001356177
Saved in:
5
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
6
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
7
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
8
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
9
The dark side of service management : new insights into negative customer response to service divestment
Hänel, Christina Maria
-
2019
Persistent link: https://www.econbiz.de/10012131195
Saved in:
10
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
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