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Leveraging customer engagement to improve the operational efficiency of social commerce start-ups
Liu, Zhenyuan; Han, Shuihua; Li, Chao; Gupta, Shivam; … - In: Journal of business research : JBR 140 (2022), pp. 572-582
Persistent link: https://www.econbiz.de/10013040688
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Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy
Belhadi, Amine; Kamble, Sachin S.; Benkhati, Imane; … - In: Journal of business research : JBR 156 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013534277
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Supporting personalized new energy vehicle purchase decision-making : customer reviews and product recommendation platform
Yang, Zaoli; Li, Qin; Charles, Vincent; Xu, Bing; … - In: International journal of production economics 265 (2023), pp. 1-24
Persistent link: https://www.econbiz.de/10014437616
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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Digital transformation, online advertising, and consumer behaviour
Gupta, Sahil; Paul, Justin; Stoner, Jennifer L.; … - In: International journal of advertising : the review of … 43 (2024) 8, pp. 1439-1462
Persistent link: https://www.econbiz.de/10015194162
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Impact of servicescape dimensions on customer satisfaction and behavioural intentions : a case of casual dining restaurants
Arora, Sonali; Gupta, Rahul; Gupta, Sangeeta; Mishra, … - In: International journal of work innovation : IJWI 5 (2024) 4, pp. 333-346
Persistent link: https://www.econbiz.de/10015210248
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Modelling the motivations of millennials' online shopping intentions : a PLS-SEM approach
Gupta, Sahil; Aggarwal, Arun; Mittal, Amit - In: International journal of business and globalisation : IJBG 29 (2021) 1, pp. 135-147
Persistent link: https://www.econbiz.de/10012668887
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Analyzing shopping cart abandonment enablers : an ISM and MICMAC approach
Gupta, Sanjay; Sahil Raj; Garg, Aashish; Gupta, Swati - In: International journal of quality & reliability management 42 (2025) 1, pp. 61-85
Persistent link: https://www.econbiz.de/10015202651
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Determinants of customer satisfaction with the online shopping environment : evidence from India
Gupta, Sahil; Aggarwal, Arun; Mittal, Amit; Chand, … - In: International journal of business and globalisation : IJBG 31 (2022) 3, pp. 328-339
Persistent link: https://www.econbiz.de/10013476768
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Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal; Gupta, Sanjay; Devi, Chandrika; Walia, Nidhi - In: Benchmarking : an international journal 30 (2023) 10, pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538