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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
59
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
30
Relationship marketing
29
Beziehungsmarketing
28
Kundenzufriedenheit
25
Hotel industry
23
Hotellerie
23
Tourism
22
Tourismus
21
Holiday behaviour
19
Urlaubsverhalten
19
Gastgewerbe
17
Hospitality industry
17
Tourism industry
15
Tourismuswirtschaft
15
Australia
13
China
13
Beschwerdemanagement
12
Complaint management
12
Brand management
10
Markenführung
10
Sharing economy
10
Brand image
9
Customer integration
9
Internet marketing
9
Kundenintegration
9
Markenimage
9
Online-Marketing
9
Social Web
9
Social web
9
Tourism marketing
9
Tourismusmarketing
9
Viral marketing
9
Virales Marketing
9
Airline
8
Australien
8
Brand loyalty
8
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Online availability
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Undetermined
48
Free
2
Type of publication
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Article
60
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Article in journal
58
Aufsatz in Zeitschrift
58
research-article
1
Language
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English
60
Author
All
So, Kevin Kam Fung
36
Sparks, Beverley
27
Bradley, Graham L.
8
Kim, Hyunsu
8
King, Ceridwyn
8
Weber, Karin
8
Wang, Ying
7
Li, Jing
6
Hudson, Simon
4
Choi, Kijung
3
DiPietro, Robin B.
3
Hsu, Cathy H. C.
3
Min, Somang
3
Butcher, Ken
2
Coghlan, Alexandra
2
Jeong, Miyoung
2
Jimmieson, Nerina L.
2
Li, Xiang
2
Liu, Wei
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Oh, Haemoon
2
Pinto, Diego Costa
2
Shin, Hyejo Hailey
2
Shuqair, Saleh
2
Wu, Luorong
2
Xiong, Lina
2
Zapf, Dieter
2
Browning, Victoria
1
Buckley, Ralf
1
Cao, Yang
1
Chen, Ganghua
1
Choi, Sejung Marina
1
Cruz-Jesus, Frederico
1
Dickinger, Astrid
1
Egger, Roman
1
Fang, Xiang
1
Farajallah, Mehdi
1
Fu, Xiaoxiao
1
Guerreiro, Patricia da Fonseca
1
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International journal of hospitality management
10
International journal of contemporary hospitality management
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Tourism management : research, policies, practice
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Journal of service management
2
Psychology & marketing
2
The Cornell hospitality quarterly
2
Emotions and organizational dynamism
1
European journal of marketing
1
Journal of Services Marketing
1
Journal of retailing and consumer services
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
59
Other ZBW resources
1
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1
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
2
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
3
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
4
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
6
The role of value and trust in shaping recommendation intentions : evidence from travel app users
Choi, Kijung
;
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
3
,
pp. 395-401
Persistent link: https://www.econbiz.de/10013547763
Saved in:
7
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley
;
Bradley, Graham L.
;
Jennings, Gayle R.
; …
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
8
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
9
Online travel reviews as persuasive communication : the effects of content type, source, and certification logos on consumer behavior
Sparks, Beverley
;
Perkins, Helen E.
;
Buckley, Ralf
- In:
Tourism management : research, policies, practice
39
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009779082
Saved in:
10
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
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