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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
13
Salespeople
12
Verkaufspersonal
12
Beziehungsmarketing
8
Relationship marketing
8
Selling
7
Service quality
7
Verkauf
7
Customer satisfaction
6
Dienstleistungsqualität
6
Dienstleistungssektor
6
Kundenzufriedenheit
6
Service industry
6
Services
6
Dienstleistung
5
Leistungsmotivation
5
Marketing management
5
Marketingmanagement
5
USA
5
United States
5
Work motivation
5
Einzelhandel
4
Health care
4
Narrative Methode
4
Narrative method
4
Retail trade
4
Transformative service research
4
self-determination theory
4
Arbeitsverhalten
3
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Brand management
3
Business-to-business marketing
3
Dienstleistungsinnovation
3
Dienstleistungsmarketing
3
Gesundheitsversorgung
3
Gesundheitswesen
3
Health care system
3
Internal communication
3
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English
13
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Rayburn, Steven W.
9
Anderson, Sidney
3
Gilliam, David A.
3
Sierra, Jeremy J.
3
Hall, John R.
2
McGeorge, Anthony
2
Preston, Teresa
2
Alkire, Linda
1
Allison, Lee
1
Anderson, Sidney T.
1
Davis, Kathryn Simons
1
Flaherty, Karen E.
1
Giraldo, Mario
1
Jiménez, Fernando R.
1
Kim, Seunghyun
1
Kyle, Christopher M.
1
Mason, Marlys J.
1
McDonald, Imani
1
Mohan, Mayoor
1
Murdock, Ken
1
Muñoz, Justin R.
1
Rockwell, Casey C.
1
Sanchez-Barrios, Luis Javier
1
Volkers, Maarten
1
Voss, Kevin E.
1
Zank, Gail M.
1
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Journal of retailing and consumer services
2
The journal of services marketing
2
The service industries journal
2
International journal of consumer studies
1
International journal of market research
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of marketing theory and practice : JMTP
1
Journal of public policy & marketing
1
Marketing intelligence & planning
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ECONIS (ZBW)
13
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1
Frameworks for consumers' narratives in a changing marketplace : banking and the financial crisis
Gilliam, David A.
;
Preston, Teresa
;
Hall, John R.
- In:
Marketing intelligence & planning
35
(
2017
)
7
,
pp. 892-906
Persistent link: https://www.econbiz.de/10011798063
Saved in:
2
Exploring textual modes, imagery and claims in B to B and B to C print advertising
Gilliam, David A.
;
Muñoz, Justin R.
;
Jiménez, Fernando R.
- In:
Journal of business-to-business marketing
28
(
2021
)
3
,
pp. 223-245
Persistent link: https://www.econbiz.de/10012802184
Saved in:
3
Comparative analysis of attributions from customer experiences and journeys
Gilliam, David A.
;
Preston, Teresa
;
Rockwell, Casey C.
; …
- In:
International journal of market research
64
(
2022
)
5
,
pp. 672-698
Persistent link: https://www.econbiz.de/10013389119
Saved in:
4
Crisis-induced behavior : from fear and frugality to the familiar
Rayburn, Steven W.
;
McGeorge, Anthony
;
Anderson, Sidney
; …
- In:
International journal of consumer studies
46
(
2022
)
2
,
pp. 524-539
Persistent link: https://www.econbiz.de/10013162285
Saved in:
5
A model of consumer's retail atmosphere perceptions
Rayburn, Steven W.
;
Voss, Kevin E.
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 400-407
Persistent link: https://www.econbiz.de/10009755362
Saved in:
6
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
7
Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons
;
Mohan, Mayoor
;
Rayburn, Steven W.
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
Saved in:
8
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
9
Service captivity : no choice, no voice, no power
Rayburn, Steven W.
;
Mason, Marlys J.
;
Volkers, Maarten
- In:
Journal of public policy & marketing
39
(
2020
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10012534280
Saved in:
10
Low-income consumers' informal and formal financial service experiences : perceptions of access, inclusion, and social dependence
Giraldo, Mario
;
Sanchez-Barrios, Luis Javier
;
Rayburn, …
- In:
The journal of services marketing
38
(
2024
)
8
,
pp. 994-1011
Persistent link: https://www.econbiz.de/10015114640
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