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What do buyers really want when shopping for travel online? : the relationship between travel product attributes and online buyer behaviour

Dunn, Gregory; Baloglu, Seyhmus; Annaraud, Katerina; … - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 344-362

Persistent link: https://www.econbiz.de/10008746346

Service quality evaluation and multiattribute attitude measurement: The case of a chain steakhouse in Taiwan

Chang, David Y.; Annaraud, Katerina - In: Advances in hospitality and leisure : Vol. 4, (pp. 161-184). 2008

Many research studies have found that service quality has a direct impact on a company's profitability. Given the increasing competition in the steak restaurant business in Taiwan, the restaurant industry has noticed the importance of service quality. This study empirically assessed customers’...

Persistent link: https://www.econbiz.de/10015382905

Impact of individual differences and consumers' readiness on likelihood of using self-service technologies at hospitality settings

Kim, Jungsun Sunny; Christodoulidou, Natasa; Brewer, Pearl - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 1, pp. 85-114

Persistent link: https://www.econbiz.de/10009504063

Hotel customer perceptions of biometric door locks : convenience and security factors

Kim, Jungsun; Brewer, Pearl; Bernhard, Bo - In: Journal of hospitality & leisure marketing : the … 17 (2008) 1/2, pp. 162-183

Persistent link: https://www.econbiz.de/10003766552

What really brings them back? : The impact of tangible quality on affect and intention for casual dining restaurant patrons

Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International Journal of Contemporary Hospitality Management 22 (2010) 2, pp. 209-220

Purpose – The purpose of this paper is to evaluate the usefulness of the TANGSERV (tangible quality) scale by examining the effect of tangible quality constructs on restaurant patrons' affect and behavioral intentions. Design/methodology/approach – A model was proposed based on the...

Persistent link: https://www.econbiz.de/10014762992

Price transparency of bundled vacation packages

Tanford, Sarah; Erdem, Mehmet; Baloglu, Seyhmus - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 2, pp. 213-234

Persistent link: https://www.econbiz.de/10009127642

Travel packaging on the Internet : the impact of pricing information and perceived value on consumer choice

Tanford, Sarah; Baloglu, Seyhmus; Erdem, Mehmet - In: Journal of travel research : a quarterly publication of … 51 (2012) 1, pp. 68-80

Persistent link: https://www.econbiz.de/10009491841

City branding : investigating a brand advocacy model for distinct segments

Sahin, Safak; Baloglu, Seyhmus - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 239-265

Persistent link: https://www.econbiz.de/10010396192

Casino loyalty : the influence of loyalty program, switching costs, and trust

Baloglu, Seyhmus; Zhong, Yun Ying; Tanford, Sarah - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 846-868

Persistent link: https://www.econbiz.de/10011747085

Evaluation of reward programs based on member preferences and perceptions of fairness

Tanford, Sarah; Hwang, Eunmin; Baloglu, Seyhmus - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 106-126

Persistent link: https://www.econbiz.de/10011848326