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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
9
Experiment
4
Customer service
3
Dienstleistungssektor
3
Kundenservice
3
Robot
3
Roboter
3
Service industry
3
Brand management
2
Cognition
2
Dienstleistungsqualität
2
Gastronomie
2
Kognition
2
Markenführung
2
Preismanagement
2
Pricing strategy
2
Restaurant industry
2
Service quality
2
Service technology
2
Shrinkage
2
Sparsity
2
experimental design
2
Advertising effects
1
Algorithm
1
Algorithmic pricing
1
Algorithmus
1
Altruism
1
Altruismus
1
Anthropomorphism
1
Asymptotic normality
1
Attitude certainty
1
Beschwerdemanagement
1
Brand image
1
Brand personality
1
Branding
1
Cause-Related Marketing
1
Cause-related marketing
1
Classification
1
Complaint management
1
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8
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1
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9
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9
Aufsatz in Zeitschrift
9
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English
9
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Choi, Sungwoo
9
Mattila, Anna S.
7
Liu, Qing
3
Choi, Choongbeom
2
Hwang, Yoo Hee
2
Bolton, Lisa E.
1
Jing, Luo
1
Liu, Stella X.
1
Song, Myungkeun
1
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International journal of hospitality management
3
Cornell hospitality quarterly : CQ
1
Journal of business research : JBR
1
Journal of service research
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
9
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1
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
2
The role of dialecticism and reviewer expertise in consumer responses to mixed reviews
Hwang, Yoo Hee
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
69
(
2018
),
pp. 49-55
Persistent link: https://www.econbiz.de/10011821819
Saved in:
3
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
4
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
5
Rounding up for a cause : the joint effect of donation type and crowding on donation likelihood
Hwang, Yoo Hee
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012435909
Saved in:
6
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
7
The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 511-520
Persistent link: https://www.econbiz.de/10012179430
Saved in:
8
Let your algorithm shine : the impact of algorithmic cues on consumer perceptions of price discrimination
Choi, Sungwoo
;
Song, Myungkeun
;
Jing, Luo
- In:
Tourism management : research, policies, practice
99
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014320865
Saved in:
9
Robot-brand fit the influence of brand personality on consumer reactions to service robot adoption
Choi, Sungwoo
;
Liu, Stella X.
;
Choi, Choongbeom
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
1
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013184293
Saved in:
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