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Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
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Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior
Zheng, Han; Chen, Kai; Ma, Zhouyuan - In: Journal of retailing and consumer services 75 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014373366
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Online anthropomorphism and consumers' privacy concern : moderating roles of need for interaction and social exclusion
Xie, Yi; Chen, Ke; Guo, Xiaoling - In: Journal of retailing and consumer services 55 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012269049
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Dynamic pricing in the presence of reference price effect and consumer strategic behaviour
Chen, Kehong; Zha, Yong; Alwan, Layth C.; Zhang, Lu - In: International journal of production research 58 (2020) 2, pp. 546-561
Persistent link: https://www.econbiz.de/10012193979
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When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke; Chen, Jianxun; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 121 (2020), pp. 628-641
Persistent link: https://www.econbiz.de/10012417383
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Dual-channel ticketing and pricing strategies in cruise revenue management
Chen, Kaimin; Jia, Shuai; Wang, Jing; Yang, Dong; Ding, Yi - 2024
Persistent link: https://www.econbiz.de/10015396090
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The effects of green advertising appeal and message type on purchase intention
Zhang, Xiaojing; Chen, Kai; Li, Sinan - 2024
Persistent link: https://www.econbiz.de/10015123188
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Brands' livestream selling with influencers' converting fans into consumers
Niu, Baozhuang; Chen, Yuyang; Zhang, Jianhua; Chen, Kanglin - In: Omega : the international journal of management science 131 (2025), pp. 1-11
Persistent link: https://www.econbiz.de/10015406771