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Consumer behaviour
Konsumentenverhalten
30
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
13
Kundenzufriedenheit
13
Robot
13
Roboter
13
Hotel industry
10
Arbeitsverhalten
9
Work behaviour
9
Emotion
8
Hotellerie
8
Tourism
8
Tourismus
7
Brand image
6
Brand management
6
Corporate reputation
6
Customer integration
6
Gastgewerbe
6
Holiday behaviour
6
Hospitality industry
6
Kundenintegration
6
Markenführung
6
Markenimage
6
Perception
6
Personality psychology
6
Persönlichkeitspsychologie
6
Urlaubsverhalten
6
Wahrnehmung
6
Betriebliche Wertschöpfung
5
Corporate Social Responsibility
5
Corporate social responsibility
5
Customer service
5
Firmenimage
5
Kundenservice
5
Value creation
5
Confidence
4
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Undetermined
29
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Article
30
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30
Aufsatz in Zeitschrift
30
Language
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English
30
Author
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Li, Yaoqi
15
Xie, Lishan
11
Huan, Tzung-cheng
10
Guan, Xinhua
8
Liu, Biqiang
5
Kralj, Anna
4
Zhang, Chun
4
Li, Dongmei
3
Liu, Canmian
3
Moyle, Brent
3
Fang, Shujie
2
Gong, Jinhong
2
He, Mang
2
Lei, Shaohui
2
Liu, Xin
2
Zhang, Wenxuan
2
Chiang, Tai-Ying
1
Fotiadis, Anestis
1
Fu, Hui
1
He, Yingxin
1
Ho, Juei-Ling
1
Huang, Songshan
1
Laroche, Michel
1
Li, Mingjie
1
Li, Xin
1
Liang, Xiaoning
1
Liu, Pei
1
Liu, Qiangqiang
1
Liu, Shuying
1
Ma, Shuang
1
Ma, Yu
1
Nimri, Rawan
1
Peng, Caodie
1
Peng, Jiamin
1
Peng, Lixin
1
Poon, Patrick
1
Qi, Chenyue
1
Shelby, Lori
1
Yeh, Shih-Shuo
1
Zeng, Xinying
1
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Published in...
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International journal of hospitality management
7
International journal of contemporary hospitality management
6
Journal of business research : JBR
3
Tourism management : research, policies, practice
3
International journal of business and economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Service science
1
The journal of consumer marketing
1
The journal of product & brand management
1
Tourism Management Perspectives
1
Tourism review
1
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ECONIS (ZBW)
30
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1
Attracting athletes to small-scale sports events using motivational decision-making factors
Fotiadis, Anestis
;
Xie, Lishan
;
Li, Yaoqi
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5467-5472
Persistent link: https://www.econbiz.de/10011590512
Saved in:
2
When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
;
Guan, Xinhua
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1197-1211
Persistent link: https://www.econbiz.de/10015192421
Saved in:
3
Wellness tourism : customer-perceived value on customer engagement
Xie, Lishan
;
Guan, Xinhua
;
He, Yingxin
;
Huan, Tzung-cheng
- In:
Tourism review
77
(
2022
)
3
,
pp. 859-876
Persistent link: https://www.econbiz.de/10013368780
Saved in:
4
Exploring customer citizenship behavior through customer-organization identification
Xie, Lishan
;
Zhang, Wenxuan
;
Guan, Xinhua
;
Huan, Tzung-cheng
- In:
Service science
16
(
2024
)
1
,
pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
Saved in:
5
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
6
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
7
Brand experience and customer citizenship behavior : the role of brand relationship quality
Xie, Lishan
;
Poon, Patrick
;
Zhang, Wenxuan
- In:
The journal of consumer marketing
34
(
2017
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011694840
Saved in:
8
Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin
;
Lei, Shaohui
;
Xie, Lishan
- In:
Tourism Management Perspectives
53
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
Saved in:
9
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
10
How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei
;
Liu, Canmian
;
Xie, Lishan
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
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