One common view about consumers’ ability to do showrooming is that it hurts a physical retailer’s profit because it drives demand from the physical retailer to other e-retailers. Our study shows that such a view holds true when the supplier does not respond to consumers’ ability to do...

A key challenge in e-commerce retail is identifying a shipping fee policy that incentivizes more online orders and sales. To achieve this, retailers occasionally alter their shipping policies. While information systems research has extensively examined e-commerce channel strategies and their...

Return policies are ubiquitous, and customer-friendly returns policies benefit retailers through greater customer demand. However, offering such policies also increases the cost of returns handling, impacting retailers' profitability negatively. Therefore, firms need to design optimal returns...

COVID-19 has caused unprecedented disruptions in global supply chains, changing consumers’ behavior and purchase patterns at an unanticipated scale and speed. As a result, traditional demand forecasting models trained primarily on a company’s historical data may have acute and wide-spread...

The widespread growth of e-commerce has resulted in the proliferation of online search infomediaries (OSIs), who provide consumers with information about products and services sold by different firms (Parents), while also referring interested consumers to the Parents' website. Very often, both...