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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
17
Beziehungsmarketing
16
Customer satisfaction
16
Kundenzufriedenheit
16
Relationship marketing
16
Beschwerdemanagement
10
Complaint management
10
Service quality
10
Dienstleistungsqualität
9
Spain
8
Spanien
8
Emotion
7
Einzelhandel
6
Online retailing
6
Online-Handel
6
Retail trade
6
Corporate Social Responsibility
4
Corporate social responsibility
4
Confidence
3
Dienstleistungsmarketing
3
E-commerce
3
Electronic Commerce
3
Experiment
3
Lieferantenmanagement
3
Lieferkette
3
Nachhaltige Entwicklung
3
Nachhaltigkeit
3
Reisevermittler
3
Service failure
3
Services marketing
3
Supplier relationship management
3
Supply chain
3
Sustainability
3
Sustainable development
3
Travel agency
3
Vertrauen
3
Viral marketing
3
Virales Marketing
3
satisfaction
3
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8
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2
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1
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Article
19
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17
Aufsatz in Zeitschrift
17
research-article
2
Language
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English
18
Spanish
1
Author
All
Vázquez Casielles, Rodolfo
19
Cachero-Martínez, Silvia
4
Iglesias Argüelles, Víctor
3
Álvarez Álvarez, Begoña
3
Díaz Martín, Ana María
2
Suárez Álvarez, Leticia
2
Suárez-Álvarez, Leticia
2
Varela Neira, Concepción
2
Alvarez Alvarez, Begoña
1
Castro-Lopez, Adrian
1
Del Río-Lanza, Ana Belén
1
Díaz-Martin, Ana María
1
Puente, Javier
1
Río-Lanza, Ana-Belén del
1
Sanzo Pérez, María José
1
Sanzo-Pérez, María José
1
Varela-Neira, Conceptión
1
Viejo Fernández, Nuria
1
Viejo-Fernández, Nuria
1
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Journal of business economics and management
2
Journal of retailing and consumer services
2
Administrative Sciences : open access journal
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Estudios sobre consumo : revista del Instituto Nacional del Consumo, Ministerio de Sanidad y Consumo ; EC
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Journal of advertising research
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of service theory and practice : JSTP
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management research : the journal of the Iberoamerican Academy of Management
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
17
Other ZBW resources
2
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1
El consumidor y su actitud hacia la compra en establecimientos detallistas : identificación de segmentos y análisis de percepciones
Vázquez Casielles, Rodolfo
- In:
Estudios sobre consumo : revista del Instituto Nacional …
9
(
1992
)
23
,
pp. 49-64
Persistent link: https://www.econbiz.de/10001153610
Saved in:
2
The role of commtiment perceived by the consumer in service industries
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Management research : the journal of the Iberoamerican …
7
(
2008/09
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10003895795
Saved in:
3
The word of mouth dynamic : how positive (and negative) WOM drives purchase probability : an analysis of interpersonal and non-interpersonal factors
Vázquez Casielles, Rodolfo
;
Suárez-Álvarez, Leticia
; …
- In:
Journal of advertising research
53
(
2013
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10009745871
Saved in:
4
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
5
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
6
Relationship marketing and information and communication technologies analysis of retail travel agencies
Suárez Álvarez, Leticia
;
Díaz Martín, Ana María
; …
- In:
Journal of travel research : a quarterly publication of …
45
(
2007
)
4
,
pp. 453-463
Persistent link: https://www.econbiz.de/10003492278
Saved in:
7
Effects of price decisions on product categories and brands
Álvarez Álvarez, Begoña
;
Vázquez Casielles, Rodolfo
- In:
Asia Pacific journal of marketing and logistics
20
(
2008
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10003728553
Saved in:
8
Why didn't it work out? : the effects of attributions on the efficacy of recovery strategies
Iglesias Argüelles, Víctor
;
Varela-Neira, Conceptión
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 700-724
Persistent link: https://www.econbiz.de/10011392207
Saved in:
9
Webroomers versus showroomers : are they the same?
Viejo Fernández, Nuria
;
Sanzo Pérez, María José
; …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 300-320
Persistent link: https://www.econbiz.de/10011925474
Saved in:
10
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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