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Boycotting Asian restaurants : the effect of mortality salience, contagion name, and media exposure on boycotting
Legendre, Tiffany S.; Yu, Heyao; Ding, Anni; Madera, Juan M. - In: International journal of hospitality management 107 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10014227725
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We stand by our brand : consumers' post-food safety crisis purchase intention and moral reasoning
Yu, Heyao; Legendre, Tiffany S.; Ma, Jing - In: Journal of business research : JBR 132 (2021), pp. 79-87
Persistent link: https://www.econbiz.de/10012581565
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Brand betrayal and moral judgment : consumers' responses to M&A of local foodservice brands
Yu, Heyao; Legendre, Tiffany S.; Jung, InHaeng - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4592-4608
Persistent link: https://www.econbiz.de/10013455343
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Transformation of consumer expectations for well-being in hospitality : a systems framework
Zhang, Lu; Wei, Wei; Yu, Heyao; Sharma, Amit; Olson, Eric D. - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 4, pp. NP4-NP17
Persistent link: https://www.econbiz.de/10014265895
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The influence of empathy on food allergy training effectiveness : an experimental study with foodservice employees in the US
Wen, Han; Yu, Heyao - In: International journal of hospitality management 119 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015070766
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Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences
Bharadwaja, Shina; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 70 (2018), pp. 120-129
Persistent link: https://www.econbiz.de/10011825977
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Millennial attitudes toward online and traditional training methods : the role of training utility and satisfaction
Bernardes, Renata F.; Guzzo, Renata F.; Madera, Juan M. - In: The Cornell hospitality quarterly 60 (2019) 4, pp. 320-334
Persistent link: https://www.econbiz.de/10012108013
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Customer service evaluations of employees with disabilities : the roles of perceived competence and service failure
Madera, Juan M.; Taylor, D. Christopher; Barber, Nelson A. - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10012158099
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Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey; Guchait, Priyanko; Madera, Juan M. - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
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Learning to be consumers of "smart" retail channels : the baby boomer experience
Robichaud, Zachary; Yu, Hong - In: Journal of global scholars of marketing science : … 33 (2023) 4, pp. 536-560
Persistent link: https://www.econbiz.de/10014369366