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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
25
Customer satisfaction
22
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
18
Kundenzufriedenheit
18
Service quality
18
United Kingdom
15
Großbritannien
12
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
9
Services
9
Transformative service research
9
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
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7
Zufriedenheit
7
Betriebliche Wertschöpfung
6
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
6
Students
6
Supplier relationship management
6
Value creation
6
Well-being
6
Business model
5
Business network
5
Complaints
5
Customer experience
5
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English
26
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Gruber, Thorsten
14
Alkire, Linda
7
Burton, Jamie
7
Bruce, Helen L.
5
Szmigin, Isabelle
4
Benoit, Sabine
3
Reppel, Alexander
3
Voss, Roediger
3
Abosag, Ibrahim
2
Keiningham, Timothy
2
Khammash, Marwan
2
Krolikowska, Ewa
2
Köcher, Sören
2
Myrden, Susan
2
O'Connor, Genevieve E.
2
Rooney, Tara
2
Zaki, Mohamed
2
Abboud, Liliane
1
Aksoy, Lerzan
1
Anderson, Sidney
1
Baker, Thomas L.
1
Ball, Joan
1
Benedettini, Ornella
1
Bolton, Ruth N.
1
Buoye, Alexander
1
Cadet, Fabienne
1
Clennell, Natasha
1
De Keyser, Arne
1
Dzenkovska, Julija
1
Fombelle, Paul W.
1
Frugone, Fabricio
1
Fuller, Rachel
1
Giebelhausen, Michael
1
Gustafsson, Anders
1
Hodgkinson, Ian R.
1
Jenkins, Mason R.
1
Jägel, Thomas
1
Kandampully, Jay
1
Kania, Nathalie
1
Kearney, Treasa
1
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Journal of business research : JBR
5
The journal of services marketing
3
European journal of marketing
2
Journal of marketing management : MM
2
Journal of service management
2
Qualitative market research : an international journal
2
International journal of services, economics and management
1
Journal of Service Management
1
Journal of international marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
New Developments in Online Marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
25
Other ZBW resources
1
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1
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
2
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
5
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
6
Rethinking relationship marketing as consumer led and technology driven : propositions for research and practice
Rooney, Tara
;
Krolikowska, Ewa
;
Bruce, Helen L.
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 42-61
Persistent link: https://www.econbiz.de/10012483398
Saved in:
7
Customer experience driven business model innovation
Keiningham, Timothy
;
Aksoy, Lerzan
;
Bruce, Helen L.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 431-440
Persistent link: https://www.econbiz.de/10012257639
Saved in:
8
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
9
Cultural drivers of health engagement
Alkire, Linda
;
Myrden, Susan
;
Köcher, Sören
; …
- In:
Journal of international marketing
31
(
2023
)
1
,
pp. 90-105
Persistent link: https://www.econbiz.de/10014233457
Saved in:
10
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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