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Trusting suppliers from different cultures : an empirical study of Indian customers
Sharma, Neeru - In: International journal of Indian culture and business … 19 (2019) 3, pp. 281-302
Persistent link: https://www.econbiz.de/10012145959
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Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn; Patterson, Paul G.; … - In: Journal of retailing 89 (2013) 1, pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
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Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.; Brady, Michael K.; McColl-Kennedy, … - In: Journal of service research : JSR 19 (2016) 3, pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
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A contigency model of "face" loss in service encounters : an Eastern cultural context
Chuanchuen, Akkawanitcha; Patterson, Paul G. - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1122-1144
Persistent link: https://www.econbiz.de/10011811526
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A collision of strategic orientations : entrepreneurial orientation and customer relationship orientation in a collectivist cultural context
Ngo, Liem Viet; Shinkle, George A.; Patterson, Paul G. - In: Australian journal of management 49 (2024) 2, pp. 272-289
Persistent link: https://www.econbiz.de/10014578067