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Online customer engagement : creating social environments through brand community constellations

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The effect of atmosphere on customer engagement in upscale hotels : an application of S-O-R paradigm

Choi, Hyeyoon; Kandampully, Jay - In: International journal of hospitality management 77 (2019), pp. 40-50

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Towards a unified customer experience in online shopping environments : antecedents and outcomes

Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119

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Co-creating service experience

Jaakkola, Elina - 2015

The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to...

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Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society

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