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Towards a unified customer experience in online shopping environments : antecedents and outcomes

Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119

Persistent link: https://www.econbiz.de/10011558938

Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society

Kandampully, Jay; Bilgihan, Anil; Riel, Allard C. R. van; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 161-183

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Online customer engagement : creating social environments through brand community constellations

Hammedi, Wafa; Kandampully, Jay; Zhang, Ting Ting Christina - In: Journal of service management 26 (2015) 5, pp. 777-806

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The effect of atmosphere on customer engagement in upscale hotels : an application of S-O-R paradigm

Choi, Hyeyoon; Kandampully, Jay - In: International journal of hospitality management 77 (2019), pp. 40-50

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Customer engagement research in hospitality and tourism : a systematic review

Chen, Shuping; Han, Xiaoyun; Bilgihan, Anil; Okumus, Fevzi - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 871-904

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UGC involvement, motivation and personality : comparison between China and Spain

González-Rodríguez, M. Rosario; Díaz-Fernández, M. … - In: Journal of destination marketing & management 19 (2021), pp. 1-14

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Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda

Marti, Candice L.; Kour, Gurpreet; Bilgihan, Anil; Xu, Yu - In: Journal of service management 35 (2024) 3, pp. 438-458

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Co-creating service experience

Jaakkola, Elina - 2015

The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to...

Persistent link: https://www.econbiz.de/10012679136