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Artificial intelligence and digital transformation in supply chain management : innovative approaches for supply chains
Kersten, Wolfgang (ed.); Blecker, Thorsten (ed.);  … - Hamburg International Conference of Logistics <2019, … - 2019 - 1st edition
This volume contains research contributions by an international group of authors addressing innovative and technology-based approaches for logistics and supply chains. They present business models and investment options for enhanced strategic decision making as well as recent approaches for...
Persistent link: https://www.econbiz.de/10012157987
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Digital transformation in maritime and city logistics : smart solutions for logistics
Jahn, Carlos (ed.); Kersten, Wolfgang (ed.);  … - Hamburg International Conference of Logistics <2019, … - 2019
This volume contains research contributions by an international group of authors addressing innovative and technology-based approaches for logistics and sustainability. They present simulation studies, systems and models for optimizations and digitalized solutions with a focus on maritime as...
Persistent link: https://www.econbiz.de/10012157988
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Artificial intelligence and digital transformation in supply chain management : innovative approaches for supply chains
Kersten, Wolfgang (ed.); Blecker, Thorsten (ed.);  … - Hamburg International Conference of Logistics <2019, … - 2019 - 1st edition
This volume contains research contributions by an international group of authors addressing innovative and technology-based approaches for logistics and supply chains. They present business models and investment options for enhanced strategic decision making as well as recent approaches for...
Persistent link: https://www.econbiz.de/10012149420
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The link between customer satisfaction and loyalty : the moderating role of customer characteristics
Schirmer, Nadine Andrea; Ringle, Christian M.; … - In: Journal of strategic marketing 26 (2018) 4, pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
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Enhancing loyalty : when improving consumer satisfaction and delight matters
Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
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Management of multi-purpose stadiums: importance and performance measurement of service interfaces
Höck, Claudia; Ringle, Christian M.; Sarstedt, Marko - In: International journal of services technology and management 14 (2010) 2/3, pp. 188-207
Persistent link: https://www.econbiz.de/10003997670
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Assessing heterogeneity in customer satisfaction studies : across industry similarities and within industry differences
Rigdon, Edward E.; Ringle, Christian M.; Sarstedt, Marko - In: Measurement and research methods in international marketing, (pp. 169-194). 2011
Persistent link: https://www.econbiz.de/10009377912
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Einfluss der internen Qualität auf die Servicequalität und Kundenzufriedenheit : eine explorative Analyse von Unternehmensberatungsprojekten
Höck, Michael; Ringle, Christian M.; Sarstedt, Marko - In: Die Betriebswirtschaft : DBW 71 (2011) 6, pp. 577-597
Persistent link: https://www.econbiz.de/10009382928
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Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel
Ringle, Christian M.; Sarstedt, Marko; Zimmermann, Lorenz - In: Journal of marketing theory and practice 19 (2011) 2, pp. 459-472
Persistent link: https://www.econbiz.de/10009383548