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Yee, Rachel W.Y.; Yeung, Andy C.L.; Edwin Cheng, T.C.; … - In: Industrial Management & Data Systems 113 (2013) 4, pp. 573-588

Purpose – The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high‐contact service industries. Design/methodology/approach – An empirical study was...

Persistent link: https://www.econbiz.de/10014824457

The human element in airline service quality: contact personnel and the customer

Babbar, Sunil; Koufteros, Xenophon - In: International Journal of Operations & Production Management 28 (2008) 9, pp. 804-830

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A paradigm for examining second-order factor models employing structural equation modeling

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How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese enterprises?

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The service-profit chain : a review and extension

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Examining the influence of organizational capability in innovative business operations and the mediation of profitability on customer satisfaction : an application in intermodal transport operators in Taiwan

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From offline healthcare to online health services : the role of offline healthcare satisfaction and habits

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Environmental governance of enterprises and their economic upshot through corporate reputation and customer satisfaction

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