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Customer satisfaction
Consumer behaviour
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18
Hyun, Sunghyup Sean
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Loureiro, Sandra Maria Correia
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Law, Rob
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Ryu, Kisang
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Wong, IpKin Anthony
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Bang, Nguyen
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Gil Saura, Irene
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Qu, Hailin
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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University of Madras / Department of Commerce
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American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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1
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1
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Journal of retailing and consumer services
403
International journal of hospitality management
256
Journal of business research : JBR
199
The journal of services marketing
132
International journal of contemporary hospitality management
112
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
109
Tourism management : research, policies, practice
93
Cogent business & management
82
Psychology & marketing
71
Services marketing quarterly
71
Asia Pacific journal of marketing and logistics
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
The service industries journal
67
Journal of service management
55
Service business
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of Islamic marketing
52
Journal of service research : JSR
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
International journal of electronic marketing and retailing : IJEMR
47
Journal of hospitality and tourism insights
47
Tourism management perspectives : TMP
44
International journal of retail & distribution management
43
The international review of retail, distribution and consumer research
42
Journal of retailing
41
Journal of strategic marketing
41
International journal of quality and service sciences
40
International journal of retail and distribution management
40
The TQM journal : the international review of organizational improvement
39
European journal of marketing : EJM
37
Journal of air transport management
37
Journal of vacation marketing
36
Total quality management & business excellence
36
Tourism analysis : an interdisciplinary tourism & hospitality journal
36
Journal of the Academy of Marketing Science
35
The international journal of bank marketing : IJBM
35
Journal of Services Marketing
34
Journal of service research
33
Journal of internet commerce
31
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ECONIS (ZBW)
7,538
Other ZBW resources
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2
RePEc
1
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1
A framework to improve retail customer experience : a qualitative study exploring the customer journey
Poorrezaei, Mojtaba
;
Pich, Christopher
;
Resnick, Sheilagh
- In:
Qualitative market research : an international journal
26
(
2023
)
5
,
pp. 663-686
Persistent link: https://www.econbiz.de/10014430705
Saved in:
2
Arousal and merriment as decision drivers among young consumers
Rajagopal
- In:
Journal of international consumer marketing
21
(
2009
)
4
,
pp. 271-283
Persistent link: https://www.econbiz.de/10003902796
Saved in:
3
Arousal and Merriment as Decision Drivers Among Young Consumers
Rajagopal, Dr
-
2007
empirical investigation in
Mexico
. Discussions in the study are also focused on the role of in-store recreation, ambience and …
Persistent link: https://www.econbiz.de/10012728743
Saved in:
4
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
5
Reflections on phygital experiences : conceptual boundaries, wellbeing benefits and methodological suggestions
Lee, Dong-jin
;
Yu, Grace B.
;
Sirgy, M. Joseph
- In:
Qualitative market research : an international journal
27
(
2024
)
3
,
pp. 515-522
Persistent link: https://www.econbiz.de/10015324665
Saved in:
6
How do tourists perceive green customer-love service in restaurants? : a qualitative exploration of AI and human collaboration
Orea-Giner, Alicia
;
Fusté-Forné, Francesc
;
Soliman, …
- In:
International journal of hospitality management
131
(
2025
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015434825
Saved in:
7
In-store shopping with location-based retail apps : perceived value, consumer response, and the moderating effect of
flow
Kim, Eunhye
- In:
Information technology and management
22
(
2021
)
2
,
pp. 83-97
Persistent link: https://www.econbiz.de/10012544962
Saved in:
8
An exploration of online shopping convenience dimensions and their associations with customer satisfaction
Palacios, Sergio
;
Jun, Minjoon
- In:
International journal of electronic marketing and …
11
(
2020
)
1
,
pp. 24-49
Persistent link: https://www.econbiz.de/10012199568
Saved in:
9
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
10
Eine qualitative Untersuchung von Preisimages im Handel
Zielke, Stephan
-
2008
Persistent link: https://www.econbiz.de/10003652602
Saved in:
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