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An XML‐based real‐time quality measurement scheme

Lau, H.C.W.; Chan, F.T.S.; Fung, Richard; Wong, … - In: Industrial Management & Data Systems 104 (2004) 6, pp. 505-512

Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a...

Persistent link: https://www.econbiz.de/10014823828

How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese enterprises?

Zhu, Qinghua; Hang, Yin; Liu, Junjun; Lai, Kee-hung - In: Corporate social responsibility and environmental management 21 (2014) 1, pp. 28-40

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The service-profit chain : a review and extension

Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E.; … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 617-632

Persistent link: https://www.econbiz.de/10003882597

Examining the influence of organizational capability in innovative business operations and the mediation of profitability on customer satisfaction : an application in intermodal transport operators in Taiwan

Lun, Y. H. Venus; Shang, Kuo Chung; Lai, Kee-hung; … - In: International journal of production economics 171 (2016), pp. 179-188

Persistent link: https://www.econbiz.de/10011437293

From offline healthcare to online health services : the role of offline healthcare satisfaction and habits

Zhang, Xiaofei; Guo, Xitong; Lai, Kee-hung; Yin, Chunxiao; … - In: Journal of electronic commerce research : JECR 18 (2017) 2, pp. 138-154

Persistent link: https://www.econbiz.de/10011669620

Environmental governance of enterprises and their economic upshot through corporate reputation and customer satisfaction

Tang, Ailie K. Y.; Lai, Kee-hung; Cheng, T. C. E. - In: Business strategy and the environment 21 (2012) 6, pp. 401-411

Persistent link: https://www.econbiz.de/10009630266

Effects of emotional attachment on mobile health-monitoring service usage : an affect transfer perspective

Zhang, Xiaofei; Guo, Xitong; Ho, Shuk Ying; Lai, Kee-hung; … - In: Information & management : the internat. journal of … 58 (2021) 2, pp. 1-13

Persistent link: https://www.econbiz.de/10012494917