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Adverse behavioral and relational consequences of service innovation failure
Liao, Shuling; Chou, Cindy Yunshin; Lin, Tzu-Han - In: Journal of business research : JBR 68 (2015) 4, pp. 834-839
Persistent link: https://www.econbiz.de/10010504969
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
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Consumer evaluation of self-service innovation failure : the effect of brand equity and attribution
Liao, Shuling; Cheng, Colin C. - In: The service industries journal 33 (2013) 5, pp. 467-485
Persistent link: https://www.econbiz.de/10009757832