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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study

Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257

Persistent link: https://www.econbiz.de/10010469104

Shopping well-being at the mall : construct, antecedents, and consequences

El Hedhli, Kamel; Chebat, Jean-Charles; Sirgy, M. Joseph - In: Journal of business research : JBR 66 (2013) 7, pp. 856-863

Persistent link: https://www.econbiz.de/10009756897

How do restaurant atmospherics influence restaurant authenticity? : an integrative framework and empirical evidence

Al-Kilani, Shaymaa; El Hedhli, Kamel - In: Journal of retailing and consumer services 63 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012665979

Exploring cultural differences in customer forgiveness behavior

Zourrig, Haithem; Chebat, Jean‐Charles; Toffoli, Roy - In: Journal of Service Management 20 (2009) 4, pp. 404-419

Purpose – The purpose of this paper is to provide a deeper insight on the psychological mechanism of customer forgiveness viewed from a cross cultural perspective. Design/methodology/approach – Drawing on the cognitive appraisal theory, this paper relates forgiveness cognitive, emotional and...

Persistent link: https://www.econbiz.de/10014894337

Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters

Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy; … - In: AMS review : official publication of the Academy of … 4 (2014) 1/2, pp. 21-31

Persistent link: https://www.econbiz.de/10010378847

Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation

Zourrig, Haithem; Chebat, Jean-Charles - In: International journal of quality and service sciences 1 (2009) 2, pp. 145-159

Persistent link: https://www.econbiz.de/10003915361

Consumer revenge behavior : a cross-cultural perspective

Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 62 (2009) 10, pp. 995-1001

Persistent link: https://www.econbiz.de/10003887612

Calming the storm : how non-negative messages from fellow consumers can dispel negativity in a social media firestorm

Widdershoven, Svenja; Pluymaekers, Mark; Zourrig, Haithem; … - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 18-38

Persistent link: https://www.econbiz.de/10014635444