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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
85
Konsumentenverhalten
83
Relationship marketing
55
Beziehungsmarketing
54
Franchising
40
Social Web
22
Social web
22
Australia
20
Online retailing
20
Online-Handel
20
Brand management
19
Luxury goods
19
Luxusgüter
19
Markenführung
19
Kundenzufriedenheit
18
Australien
17
Marketing management
17
Marketingmanagement
17
E-commerce
16
Electronic Commerce
16
Internet marketing
16
Online-Marketing
16
Service quality
16
Brand image
15
Dienstleistungsqualität
15
Markenimage
15
Advertising
14
Artificial intelligence
13
Einzelhandel
13
Künstliche Intelligenz
13
Marketing
13
Retail trade
13
Brand
12
Markenartikel
12
Digitalisierung
10
Digitization
10
Lieferantenmanagement
10
Supplier relationship management
10
Werbung
10
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1
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17
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17
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English
18
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Quach, Sara
11
Thaichon, Park
9
Thaichon, Paramaporn
6
Surachartkumtonkun, Jiraporn
3
Frazer, Lorelle
2
Jebarajakirthy, Charles
2
Lobo, Antonio
2
Radu, Alexandru
2
Weaven, Scott
2
Alabastro, Artem
1
Barari, Mojtaba
1
Bavalur, Amulya Sai
1
Chow, Lilly
1
Ferm, Lars-Erik Casper
1
Giddings, Jeffery
1
Grace, Debra A.
1
Hafezniya, Hanieh
1
Jabarzadeh, Younis
1
Jaiswal, Deepak
1
Kaushal, Vikrant
1
Kokatnur, Shilpa
1
Lavuri, Rambabu
1
Mohan, Ashutosh
1
Moudrý, Dann Vit
1
Nair, Meeta
1
Nguyen, Mai
1
Pontes, Nicolas
1
Prentice, Catherine
1
Quach, Ken
1
Singhal, Anubhuti
1
Vahdat, Arash
1
Weaven, Scott K.
1
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Asia Pacific journal of marketing and logistics
3
Journal of retailing and consumer services
3
Services marketing quarterly
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of business economics and management
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Psychology & marketing
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ECONIS (ZBW)
18
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen, Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
3
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
4
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
5
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
6
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
7
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
8
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
9
From marketing communications to brand management : factors influencing relationship quality and customer retention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 197-219
Persistent link: https://www.econbiz.de/10011383849
Saved in:
10
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
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