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Customer experience with standard and premium peer-to-peer offerings : a mixed-method combining text analytics and qualitative analysis

Filieri, Raffaele; Alguezaui, Salma; Galati, Francesco; … - In: Journal of business research : JBR 167 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014383079

Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions

Camilleri, Mark Anthony; Filieri, Raffaele - In: International journal of hospitality management 114 (2023), pp. 1-8

Persistent link: https://www.econbiz.de/10014439971

Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth

Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185

Persistent link: https://www.econbiz.de/10011414943

An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers

Ali, Faizan; Dey, Bidit Lal; Filieri, Raffaele - In: International journal of quality & reliability management 32 (2015) 5, pp. 486-502

Persistent link: https://www.econbiz.de/10011376760

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024

Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products : the moderating role of betrayal discovery mode

Sameeni, Maleeha Shahid; Ahmad, Wasim; Filieri, Raffaele - In: Journal of business research : JBR 141 (2022), pp. 137-150

Persistent link: https://www.econbiz.de/10013167963

Customer Satisfaction and Loyalty With Online Consumer Reviews : Factors Affecting Revisit Intentions

Camilleri, Mark Anthony; Filieri, Raffaele - 2023

While previous research investigated the effects of online consumer reviews on purchase behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility, content quality and information usefulness on the customers’ satisfaction levels with them. Data were...

Persistent link: https://www.econbiz.de/10014359492

Building harmonious human-AI relationship through empathy in frontline service encounters : underlying mechanisms and journey stage differences

Yang, Bo; Sun, Yongqiang; Shen, Xiao-Liang - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 740-762

Persistent link: https://www.econbiz.de/10015210264

User satisfaction with information technology service delivery : a social capital perspective

Sun, Yongqiang; Fang, Yulin; Lim, Kai Hin; Straub, Detmar - In: Information systems research : ISR 23 (2012) 4, pp. 1195-1211

Persistent link: https://www.econbiz.de/10009718051

Understanding knowledge contributors' satisfaction in transactional virtual communities : a cost-benefit trade-off perspective

Sun, Yongqiang; Fang, Yulin; Lim, Kai Hin - In: Information & management : the internat. journal of … 51 (2014) 4, pp. 441-450

Persistent link: https://www.econbiz.de/10010383171