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Customer satisfaction
Consumer behaviour
40
Konsumentenverhalten
33
Relationship marketing
22
Beziehungsmarketing
19
Marketing
15
Marketing management
15
United Kingdom
14
Corporate culture
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Großbritannien
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Service quality
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Retailing
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HF Commerce
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Retail trade
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Organisatorischer Wandel
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Salespeople
6
Verkaufspersonal
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Work behaviour
6
Beschwerdemanagement
5
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5
Customers
5
Lieferantenmanagement
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Harris, Lloyd C.
9
Daunt, Kate L.
2
Boukis, Achilleas
1
Burton, Jamie
1
Chan, Paul
1
Chaouali, Walid
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Gomes, Andre
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Hammami, Samiha Mjahed
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Harris, Lloyd
1
He, Hongwei
1
Hunter-Jones, Philippa
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Koritos, Christos D.
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Li, Yan
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O'Malley, Lisa
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Ogbonna, Emmanuel
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Peters, Linda D.
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Pressey, Andrew D.
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Raddats, Chris
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Robinson, William
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Story, Victoria
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Sysalova, Hana
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Veríssimo, José Manuel Cristóvão
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Woodside, Arch G.
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The journal of services marketing
3
Business horizons
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management : research, policies, practice
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ECONIS (ZBW)
11
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1
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
2
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
3
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
Saved in:
4
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
5
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
6
Social identity perspective on brand loyalty
He, Hongwei
;
Li, Yan
;
Harris, Lloyd
- In:
Journal of business research : JBR
65
(
2012
)
5
,
pp. 648-657
Persistent link: https://www.econbiz.de/10009528787
Saved in:
7
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
8
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
9
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
10
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
1
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