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Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin; Amin, Muslim; Okumus, Fevzi; … - In: Tourism review 77 (2022) 3, pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
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How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan; Amin, Muslim; Herjanto, Halimin - In: Journal of hospitality and tourism insights 5 (2022) 2, pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
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The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector
Hoq, Mohammad Ziaul; Sultana, Nigar; Amin, Muslim - In: South Asian journal of management : SAJM 17 (2010) 1, pp. 70-93
Persistent link: https://www.econbiz.de/10003979690
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Exploring online repurchase behavioural intention of university students in Malaysia
Sajad Rezaei; Amin, Muslim - In: Journal for global business advancement : JGBA 6 (2013) 2, pp. 92-119
Persistent link: https://www.econbiz.de/10009762828
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Service quality dimension and customer satisfaction : an empirical study in the Malaysian hotel industry
Amin, Muslim; Yahya, Zatilaziya; Ismayatim, Wan … - In: Services marketing quarterly 34 (2013) 2, pp. 115-125
Persistent link: https://www.econbiz.de/10009745742
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The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
Ali, Faizan; Amin, Muslim - In: Journal for global business advancement : JGBA 7 (2014) 3, pp. 249-264
Persistent link: https://www.econbiz.de/10010489181
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Islamic banks : contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim on non-Muslim customers in Malaysia
Amin, Muslim; Zaidi Isa; Fontaine, Rodrigue - In: The international journal of bank marketing : IJBM 31 (2013) 2, pp. 79-97
Persistent link: https://www.econbiz.de/10009733592
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An examination of the relationship between service quality perception and customer satisfaction : a SEM approach towards Malaysia Islamic banking
Amin, Muslim; Zaidi Isa - In: International journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209
Persistent link: https://www.econbiz.de/10003782399
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An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475
Persistent link: https://www.econbiz.de/10011499273