Similar Search Results

Testing a customer satisfaction model for online services

Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International Journal of Quality and Service Sciences 3 (2011) 1, pp. 69-92

Purpose – The paper aims to illustrate the results of a testing activity of a general customer satisfaction management model designed for online services provided by public administrations. Design/methodology/approach – The results are part of a wider research project, aimed at the...

Persistent link: https://www.econbiz.de/10014802464

Testing a customer satisfaction model for online services

Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92

Persistent link: https://www.econbiz.de/10009012259

Statistical techniques for continuous improvement : a citizen's satisfaction survey

Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284

Persistent link: https://www.econbiz.de/10003978216

Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?

Musella, Flaminia; Guglielmetti Mugion, Roberta; Zanda, … - In: Total quality management & business excellence 34 (2023) 7/8, pp. 847-869

Persistent link: https://www.econbiz.de/10014549091

Transformative service research : a conceptual framework based on consumer's perspective

Ungaro, Veronica; Di Pietro, Laura; Renzi, Maria Francesca - In: International journal of retail and distribution management 50 (2022) 2, pp. 140-157

Persistent link: https://www.econbiz.de/10013397918

Why should hotels go green? : insights from guests experience in green hotels

Merli, Roberto; Preziosi, Michele; Acampora, Alessia; … - In: International journal of hospitality management 81 (2019), pp. 169-179

Persistent link: https://www.econbiz.de/10012128332

Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study

Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370

Persistent link: https://www.econbiz.de/10011772125

Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874

Persistent link: https://www.econbiz.de/10011581162

An integrated approach between Lean and customer feedback tools : an empirical study in the public sector

Pietro, Laura di; Mugion, Roberta Guglielmetti; Renzi, … - In: Total quality management & business excellence : an … 24 (2013) 8, pp. 899-917

Persistent link: https://www.econbiz.de/10009783351

Exploring different nationality perceptions of airport service quality

Pantouvakis, Angelos; Renzi, Maria Francesca - In: Journal of air transport management 52 (2016), pp. 90-98

Persistent link: https://www.econbiz.de/10011602640