//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Validation of a quality assess...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Service quality
24,157
Dienstleistungsqualität
23,240
Customer satisfaction
7,140
Kundenzufriedenheit
6,949
Consumer behaviour
5,223
Konsumentenverhalten
5,176
Relationship marketing
4,687
Beziehungsmarketing
4,665
Qualitätsmanagement
2,896
Quality management
2,862
Wirtschaftsprüfung
2,836
Financial audit
2,834
Krankenhaus
2,338
Hospital
2,336
Health care
2,072
Gesundheitsversorgung
2,045
Gesundheitswesen
1,703
Health care system
1,688
Product quality
1,668
Produktqualität
1,655
Theorie
1,460
Theory
1,460
USA
1,276
United States
1,264
Dienstleistungssektor
1,242
Service industry
1,239
service quality
1,232
Kundenservice
1,131
Hotel industry
1,061
Hotellerie
1,059
Beschwerdemanagement
1,005
Complaint management
1,005
Deutschland
961
Germany
949
Hochschule
879
Higher education institution
873
Online retailing
868
Online-Handel
868
Patients
814
more ...
less ...
Online availability
All
Undetermined
653
Free
137
CC license
12
Type of publication
All
Article
1,064
Book / Working Paper
123
Type of publication (narrower categories)
All
Article in journal
949
Aufsatz in Zeitschrift
949
Aufsatz im Buch
52
Book section
52
research-article
33
Hochschulschrift
29
Thesis
21
Graue Literatur
18
Non-commercial literature
18
Arbeitspapier
9
Case study
9
Fallstudie
9
Working Paper
9
Collection of articles of several authors
7
Sammelwerk
7
case-report
6
review-article
5
Collection of articles written by one author
4
Guidebook
4
Ratgeber
4
Sammlung
4
conceptual-paper
4
viewpoint
4
Aufsatzsammlung
3
Konferenzschrift
3
review
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
Mikroform
1
Nachruf
1
technical-paper
1
more ...
less ...
Language
All
English
1,125
German
62
Author
All
McColl-Kennedy, Janet R.
10
Gustafsson, Anders
9
Mattila, Anna S.
8
Söderlund, Magnus
8
Ye, Yijiao
7
Chi, Nai-Wen
6
Larivière, Bart
6
Shin, Hyunju
6
Stauss, Bernd
6
Van Vaerenbergh, Yves
6
Brady, Michael K.
5
De Keyser, Arne
5
Lyu, Yijing
5
Paluch, Stefanie
5
Patterson, Paul G.
5
Chen, Pei-Chi
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Ellinger, Alexander E.
4
Groth, Markus
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mahr, Dominik
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Miao, Li
4
Muir, Ian
4
Odekerken-Schröder, Gaby
4
Pitt, Leyland F.
4
Prentice, Catherine
4
Román, Sergio
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Voorhees, Clay M.
4
Zhou, Xing
4
Adil, Mohd
3
Ali, Ahsan
3
Auh, Seigyoung
3
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Published in...
All
The journal of services marketing
61
Journal of retailing and consumer services
56
International journal of hospitality management
48
Journal of business research : JBR
39
Journal of service management
28
International journal of contemporary hospitality management
23
Journal of service research
23
Journal of hospitality marketing & management
17
Journal of service research : JSR
17
Journal of service theory and practice
13
The service industries journal
13
Psychology & marketing
12
Journal of air transport management
11
Tourism management : research, policies, practice
11
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Service business
10
The TQM journal : the international review of organizational improvement
10
International journal of services and operations management
9
Journal of Services Marketing
9
Services marketing quarterly
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
International Journal of Bank Marketing
7
International journal of consumer studies
7
The TQM Magazine
7
Asia Pacific journal of marketing and logistics
6
Benchmarking : an international journal ; BIJ
6
Business horizons
6
International journal of business and economics
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
European journal of marketing
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Journal of Consumer Marketing
5
Journal of marketing
5
more ...
less ...
Source
All
ECONIS (ZBW)
1,131
Other ZBW resources
55
BASE
1
Showing
1
-
10
of
1,187
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
2
Empowering consumers through self-service technology : a comparative analysis
Kim, Bona
;
Chen, Yong
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
2
,
pp. 254-267
Persistent link: https://www.econbiz.de/10015193195
Saved in:
3
Valuation of customers' service quality, affective, sensory experience and entertainment to behavioral intention
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Vu, Ho Tran
- In:
Total quality management & business excellence
35
(
2024
)
13/14
,
pp. 1509-1541
Persistent link: https://www.econbiz.de/10015178363
Saved in:
4
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
5
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
6
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
7
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
8
A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
9
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
10
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->