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MANAGING CUSTOMER-DRIVEN BUSINESS MODEL INNOVATION

PYNNÖNEN, MIKKO; HALLIKAS, JUKKA; RITALA, PAAVO - In: International Journal of Innovation Management (ijim) 16 (2012) 04, pp. 1250022-1

The Information and Communications Technology (ICT) industry is now reaching saturation point in terms of growth, and constantly increasing demand for services can no longer be taken for granted. Customers have lot of options, and firms have to compete for business ever more intensely. In order...

Persistent link: https://www.econbiz.de/10011011085

Analyzing systemic customer value in scalable business service

Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166

Persistent link: https://www.econbiz.de/10010412904

The new meaning of customer value : a systemic perspective

Pynnönen, Mikko; Ritala, Paavo; Hallikas, Jukka - In: Journal of business strategy 32 (2011) 1, pp. 51-57

Persistent link: https://www.econbiz.de/10008857555

Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers

Järvi, Henna; Keränen, Joona; Ritala, Paavo; Vilko, Jyri - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012152098

Managing customer-driven business model innovation

Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo - In: International journal of innovation management 16 (2012) 4, pp. 1-18

Persistent link: https://www.econbiz.de/10009613158

Selling and monetizing data in B2B markets : four data-driven value propositions

Ritala, Paavo; Keränen, Joona; Fishburn, Jessica; … - In: Technovation : an international journal of technical … 130 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014492072