Narrow search
Showing 1 - 10 of 19
Cover Image
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.; Gil Saura, Irene; Moreno, … - In: Tourism review : the official journal of the AIEST 68 (2013) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Cover Image
The value of value : further excursions on the meaning and role of customer value
Gallarza, Martina G.; Gil Saura, Irene; Holbrook, Morris B. - In: Journal of consumer behaviour : an international … 10 (2011) 4, pp. 179-191
Persistent link: https://www.econbiz.de/10009296477
Cover Image
Managers' perceptions of delivered value in the hospitality industry
Gallarza, Martina G.; Santos Arteaga, Francisco Javier; … - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 857-893
Persistent link: https://www.econbiz.de/10011433722
Cover Image
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Cover Image
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: Journal of service management 28 (2017) 4, pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Cover Image
Customer value in tourism services : meaning and role for a relationship marketing approach
Gallarza, Martina G.; Gil Saura, Irene; Holbrook, Morris B. - In: Strategic marketing in tourism services, (pp. 147-162). 2012
Persistent link: https://www.econbiz.de/10009581754
Cover Image
Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.; Arteaga, Francisco; Gil Saura, Irene - In: Tourism management perspectives : TMP 31 (2019), pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Cover Image
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Cover Image
Defining and measuring customer value : some reflections and new perspectives
Gallarza, Martina G.; Sánchez-Fernández, Raquel - In: Journal of creating value 9 (2023) 1, pp. 27-45
Persistent link: https://www.econbiz.de/10014581524
Cover Image
The inter-variable perspective on consumer value research : a personal documented view
Sánchez-Fernández, Raquel; Gallarza, Martina G. - In: Value in marketing : retrospective and perspective stance, (pp. 90-125). 2020
Persistent link: https://www.econbiz.de/10012151128