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Dienstleistung
Customer satisfaction
34
Consumer behaviour
33
Konsumentenverhalten
31
Beziehungsmarketing
28
Relationship marketing
28
Innovation
23
Kundenzufriedenheit
23
Theorie
23
Theory
23
Conjoint analysis
20
Conjoint-Analyse
20
Dienstleistungsqualität
17
Service quality
17
Dienstleistungssektor
16
Service industry
16
Services
16
Market research
15
Marktforschung
15
Experiment
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Sweden
12
Schweden
11
Customer experience
10
Dienstleistungsinnovation
10
Dienstleistungsmanagement
10
Service management
10
Value creation
10
Betriebliche Wertschöpfung
9
Conjoint Measurement
9
Customer service
9
Kundenservice
9
Innovation management
8
Innovationsmanagement
8
Emotion
7
Perception
7
Deutschland
6
Dienstleistungsmarketing
6
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10
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10
Aufsatz im Buch
3
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English
16
Author
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Gustafsson, Anders
16
Witell, Lars
6
Kristensson, Per
4
Edvardsson, Bo
3
Johnson, Michael D.
3
McColl-Kennedy, Janet R.
3
Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Snyder, Hannah
2
Subramony, Mahesh
2
Aksoy, Lerzan
1
Bone, Sterling
1
Brady, Michael K.
1
Choi, Sunmee
1
Enquist, Bo
1
Fisk, Raymond P.
1
Fombelle, Paul
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Lusch, Robert F.
1
Martin, Drew
1
Patrício, Lia
1
Schirr, Gary R.
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Vargo, Stephen L.
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
Witell, Lars.
1
Wuenderlich, Nancy V.
1
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University of Michigan / Business School
1
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Journal of business research : JBR
4
Journal of service research
3
Advances in services innovations
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Journal of service research : JSR
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
15
USB Cologne (EcoSocSci)
1
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1
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
2
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
3
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
4
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
5
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
7
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
8
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
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