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Oc, Burak; Bashshur, Michael R.; Daniels, Michael A.; … - In: The leadership quarterly : LQ ; an international … 26 (2015) 1, pp. 68-80

Persistent link: https://www.econbiz.de/10010509033

Contextualizing emotional display rules : examining the roles of targets and discrete emotions in shaping display rule perceptions

Diefendorff, James M.; Greguras, Gary J. - In: Journal of management : JOM 35 (2009) 4, pp. 880-898

Persistent link: https://www.econbiz.de/10003872405

The dynamic relationships of work affect and job satisfaction with perceptions of fit

Gabriel, Allison S.; Diefendorff, James M.; Chandler, … - In: Personnel psychology : a journal of applied research 67 (2014) 2, pp. 389-420

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Leader-member exchange and job performance : the effects of taking charge and organizational tenure

Kim, Tae-Yeol; Liu, Zhiqiang; Diefendorff, James M. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 2, pp. 216-231

Persistent link: https://www.econbiz.de/10011293501

The bright side of emotional labor

Humphrey, Ronald H.; Ashforth, Blake E.; Diefendorff, … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 749-769

Persistent link: https://www.econbiz.de/10011448359

Differences in emotional labor across cultures : a comparison of Chinese and US service workers

Allen, Joseph A.; Diefendorff, James M.; Ma, Yufeng - In: Journal of business and psychology 29 (2014) 1, pp. 21-35

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Linking emotion relulation strategies to affective events and negative emotions at work

Diefendorff, James M.; Richard, Erin M.; Yang, Jixia - In: Journal of vocational behavior 73 (2008) 3, pp. 498-508

Persistent link: https://www.econbiz.de/10003798533

Bringing emotional labor into focus : a review and integration of three research lenses

Grandey, Alicia; Diefendorff, James M.; Rupp, Deborah E. - In: Emotional labor in the 21st century : diverse …, (pp. 3-27). 2013

Persistent link: https://www.econbiz.de/10009661159

Emotional labor : organization-level influences, strategies, and outcomes

Pugh, S. Douglas; Diefendorff, James M.; Moran, Christina M. - In: Emotional labor in the 21st century : diverse …, (pp. 199-221). 2013

Persistent link: https://www.econbiz.de/10009663192

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia A. (contributor); … - 2013

"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly...

Persistent link: https://www.econbiz.de/10009659079